sonos play 5 gen 1 sound quality has gone bad

13 replies
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I have a pretty extensive Sonos system throughout my home. The sound quality and volume on a gen 1 play 5 has deteriorated lately. Lower volume and distorted sound. I performed a hard reset with no improvement. After the reset, I could not trueplay tune it as it repeatedly noted an error msg. about background noice. There was no background noise. I tried a dozen times, no success.

I’ve read about various failures of this speaker and whether or not a fix is available.

I’d appreciate any advice on a solution, or is this expensive speaker now a brick?

i think I might have sent this speaker back to Sonos once before when it was nearly new for the same or another issue, not sure.

Thanks,

Mike

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AirgetlamAnswer

So, with a gen 1 PLAY:5 speaker, I assume you’re using the S1 controller. In technology terms, this is a relatively old device, we can’t rule out some sort of failure. Beyond the things you’ve already done, have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? If so, what did they say?

Bruce

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S

snirk

Lyricist II

I have the same problem. My Play:5 gen 1 suddenly starting to sound bad/low in volume. Compared with my two Play:1 and my Play:3 which sound my better and louder when it obviously should be the other way around.

I think I updated the system around Christmas and suspect that update. But it is just now that I've listened to that speaker. My whole family agrees so no doubt. S1 controller.

Come on Sonos, fix the issue you introduced!

E

Evwah

Contributor II

Hi,

I have a update …

IF only SONOS would enable a 5 band graphic EQ this might be able to over ride the issue.????

I am now toying with replacing my Sonos $3k system with 2x Ultimate ears for $200…. ouch…..

Regards….!

C

carotate

Contributor II

Hello,

I had the same problem about months ago with old 2 x Play 5’s and tried the resets etc. I have play one’s, a sub and a playbar also attached and all running on S1. I thought I was going mad and tried the equaliser settings, moving the speakers etc. there was a bad smell a week ago, and now one of my Play 5’s literally burnt out…. Close to an electrical fire. I don’t know whether to spend more money on Sonos , get ERA’s 100’s and then upgrade to S2. I really want Bluetooth as I don’t like the app as it has poor search results for songs ,., and music from family videos and family MP3’s have to always be loaded up via a Sonos playlist that take ages .
Or, thinking I’d ditching all of Sonos and just getting a big party box …. Hmmm

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