Just a heads up, I am already annoyed/extremely frustrated with this product so please don’t hit me with any canned responses or weak-sauce answers! I purchased the Sonos play 5 (I think it’s a gen 2) a while back and attempted to connect it to my existing sonos beam and other sonos speaker (can’t remember if it’s a play 1 or play 3) and my sonos bridge, I am told that my Play 5 is incompatible with my existing products:I have tired both the G1 and the G2 app.I tired ethernet direct connection.I tried a line in connnection directly to my PCI have even tried a line in connection from one speaker (which still functions) to my Play 5Nothing is working. I would honestly like to know how can you sell a product for $500 when it is functionally broken straight out of the box??Please help me with either direct answers and help, your phone lines are closed on the weekend!

Contributor I

Answered

Sonos play 5 does not work at all

17 replies
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Just a heads up, I am already annoyed/extremely frustrated with this product so please don’t hit me with any canned responses or weak-sauce answers!

I purchased the Sonos play 5 (I think it’s a gen 2) a while back and attempted to connect it to my existing sonos beam and other sonos speaker (can’t remember if it’s a play 1 or play 3) and my sonos bridge, I am told that my Play 5 is incompatible with my existing products:

I have tired both the G1 and the G2 app.

I tired ethernet direct connection.

I tried a line in connnection directly to my PC

I have even tried a line in connection from one speaker (which still functions) to my Play 5

Nothing is working. I would honestly like to know how can you sell a product for $500 when it is functionally broken straight out of the box??

Please help me with either direct answers and help, your phone lines are closed on the weekend!

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GuitarSuperstarAnswer

Lead Maestro

The picture he posted is a Sonos Five not a Play:5. If it were a Play:5, the logo would be in white letters on a black rectangle as pictured below. So it doesn’t make any sense that his app is showing a “Play:5” as being incompatible unless he actually owns a Play:5 too.

@Smack Daddy needs to post a photo of every Sonos speaker he owns because he is sending conflicting information that prevents us from assisting him.

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstarAnswer

Lead Maestro

The picture he posted is a Sonos Five not a Play:5. If it were a Play:5, the logo would be in white letters on a black rectangle as pictured below. So it doesn’t make any sense that his app is showing a “Play:5” as being incompatible unless he actually owns a Play:5 too.

@Smack Daddy needs to post a photo of every Sonos speaker he owns because he is sending conflicting information that prevents us from assisting him.

"Receive with simplicity everything that happens to you." - Rashi

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Smack DaddyAuthor

Contributor I

Hi @Smack Daddy

The picture you posted is a Sonos Play 5. The Sonos emblem on the Five is monochromatic to match the color of the speaker grille. There is no contrast (very slight at best) between the color of the Sonos logo and that of the speaker grille. Check out the pictures of the Five on the Sonos website.

The Play 5 is compatible with either S1 or S2.

The Bridge is an obsolete component and will cause problems. You should remove it and either wire a speaker or purchase a Sonos Boost. The Bridge is most likely the root cause of your issues although there may be other things to correct.

Also, you should post a picture of your other speakers if you don’t know the difference between a Play 1 and a Play 3. They are very different in appearance.

Curious: Unless you purchased the speakers used in non standard packaging how could you not know if it’s a Play 5 vs a Five or a Play 1 vs a Play 3. The branding is on the respective boxes.

I’m not really concerned about what model the other speakers are at the moment. The fact remains that both versions of the Sonos app are unable to sync with the Play 5 and now I can’t use my old speakers or the new one! I am not really interested in purchasing another Sonos product.

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Smack DaddyAuthor

Contributor I

The picture he posted is a Sonos Five not a Play:5. If it were a Play:5, the logo would be in white letters on a black rectangle as pictured below. So it doesn’t make any sense that his app is showing a “Play:5” as being incompatible unless he actually owns a Play:5 too.

@Smack Daddy needs to post a photo of every Sonos speaker he owns because he is sending conflicting information that prevents us from assisting him.

If that is the case then I do not own a Play 5! Can anyone figure out why my other speakers have been thrown out of their existing group?

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Smack DaddyAuthor

Contributor I

I apologize if I am being rude. I am just thoroughly unimpressed with this product considering the price.

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Smack DaddyAuthor

Contributor I

is there anyway to take the Sonos product pictured above offline so that I can simply plug it into an outlet and plug an aux cord into the 3.5mm jack and listen to music?

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GuitarSuperstar

Lead Maestro

Can you please post photos of your other Sonos speakers so we can confirm exactly what you have? This is very important information we need so we canhelp you.

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar

Lead Maestro

is there anyway to take the Sonos product pictured above offline so that I can simply plug it into an outlet and plug an aux cord into the 3.5mm jack and listen to music?

I don’t believe this is possible but you could try it.

"Receive with simplicity everything that happens to you." - Rashi

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