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Contributor I
March 29, 2024

Sonos Play 3 no longer supported?

  • March 29, 2024
  • 18 replies
  • 5947 views

I’ve been suffering audio dropouts for months on my most-used speakers - a pair of Play 3s in the bedroom. I’ve tried so many things reconfiguring my network and with/without SonosNet, but the problem always returns.

A reboot fixes them for 24-48 hours.

After four lengthy support calls with different technicians over the last two weeks, I was told this morning that the problem is that the Play 3 has not got enough memory and after 24-48 hours it runs out and that is why the audio starts dropping. I was told to either replace them or switch them off at night and switch them on again in the morning.

Setting a different alarm to switch my speakers on so that the Sonos alarm can wake me up with the radio is self-defeating and is a total hack. This is clearly a SOFTWARE problem if the memory is sufficient after a reboot but then “fills up” over time. This is just about memory management and I don’t like being told that my much-loved speakers are now obsolete.

I have 13 Sonos speakers around the house and I am sick of being woken up by sound dropping in and out - it’s a surefire way to start the day angry. Wish I’d never bought into the Sonos ecosystem now.

 

Am I alone in this? I found a thread describing a similar problem to do with Sonos Amps. Can anyone suggest a way forward that doesn’t involve me replacing my speakers?

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18 replies

Bonce38Author
Contributor I
April 14, 2024

In desperation, I decided to try downgrading a spare Play1 speaker from S2 to S1 and see how it behaved with the S1 app. The answer is “unsatisfactorily”. 😓

I’ve added my music services back and everything seems OK but there is a permanent banner stuck at the top of the app saying “The Sonos S2 app is now available Check Compatibility”.

How do I get rid of this? I’ve searched the forums and not been able to find a solution that works. There is no “Ignore” option. Turning off in-app notifications on my profile on this website has no effect either.

I’m so fed up with this. I just want to be able to listen to music.

Schlumpf
Virtuoso
April 14, 2024

@Bonce38

The banner will stay permanently if you use a S1 system where ALL devices are S2 ready. Sadly it can’t be hidden. 

Ralf
Bonce38Author
Contributor I
April 14, 2024

That’s rubbish!  My devices may be S2 “ready” but they don’t bloody well work on S2 and I’m being forced to use S1. 😡

To be nagged to “upgrade” them to S2 is adding insult to injury. How hard can it be to make a nag message dismissible?

April 14, 2024

The banner shows if you are on the S1 app ‘home’ screen but doesn’t appear when going into a speaker grouping / now playing. I can live with that.

 

April 14, 2024
Same with the S1 Windows app, no banner there fortunately.

 

buzz
Grand Maestro
April 14, 2024

Using a phone/pad controller go to Settings → App Preferences and turn OFF Show Notifications. This has suppressed this issue for me.

Schlumpf
Virtuoso
April 14, 2024

Using a phone/pad controller go to Settings → App Preferences and turn OFF Show Notifications. This has suppressed this issue for me.

I can just speak for iOS and there is no such option. :-(

Ralf
Schlumpf
Virtuoso
April 14, 2024

Using a phone/pad controller go to Settings → App Preferences and turn OFF Show Notifications. This has suppressed this issue for me.

Checked on an Android phone and found the option there… 

But… if you turn it off you loose other functionality like lockscreen control and home screen volume control. 

Ralf