Sonos Play:1 & 3 - causes internet connection loss

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Hi, I have a Play:3 and 3 x Play:1, originally connected via wifi but we have recently changed our router and ISP. Initially, we would get repeated internet dropouts but there was still a wifi signal present. By a process of elimination, we figured that the Sonos was causing the internet dropouts so I connected a single Play: 1 via ethernet then turned the power back on to the others. For a while this was ok but quickly we lost internet connections again whilst still maintaining a detectable wireless signal. Can someone please point to some help somewhere with a simple to follow set of instructions as to how I can solve this as at the moment, I have several hundred pounds worth of Sonos that is useless to me.

Thanks.

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Ken_GriffithsAnswer

@skids,

Was everything working okay with your previous router/ISP? - if so, then it sounds like there is a compatibility issue with your new router. I would perhaps ‘bridge’ that router and just add your own router instead, effectively turning the ISP provided device into a modem.

Perhaps check the Sonos device-incompatibility list here too:

https://support.sonos.com/en-us/article/incompatible-network-hardware

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skidsAuthor

Trending Lyricist I

Ok, so found an old Boost, connected via ethernet to the router (took ages and lots of recycling of power and Sonos app). I have removed the wifi details from the Sonos app, turned on all the other speakers and all but one of them indicate WM:0, which I believe means they are connect via the Sonos Net to the Boost, but one speaker is stubbornly refusing to connect, it shows WM:1. I’ve recycled the power to no avail.

Thoughts?

Ken_Griffiths

It must still have the WiFi credentials stored on the speaker are my first thoughts - check the app ‘network’ settings and if the credentials are present, then remove them.

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skidsAuthor

Trending Lyricist I

No networks showing under Manage Networks. Is there a way to look specifically at this speaker?

Ken_Griffiths

No networks showing under Manage Networks. Is there a way to look specifically at this speaker?

It might be just as easy to factory reset it and add it back to your ‘existing’ Sonos system using (Settings/System) ‘add product’ … save you bother of looking to solve it in other ways.

S

skidsAuthor

Trending Lyricist I

No networks showing under Manage Networks. Is there a way to look specifically at this speaker?

It might be just as easy to factory reset it and add it back to your ‘existing’ Sonos system using (Settings/System) ‘add product’ … save you bother of looking to solve it in other ways.

That appears to have solved it, speaker factory reset and now shows WM:0.

Sonos working all weekend along with internet.

Thanks for all your help everyone.

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