Sonos or wifi?

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What is going on?! Over the last six months I’m having more and more issues. Not sure if it’s wi-fi issues, or Sonos issues. I have the original Play:1 speakers. My setup: paired speakers in the living room and family room, single speaker in bedroom 1, bathroom, and bedroom 2. Running S2. Problem started with difficulty connecting, so I bought a new router. Seemed to help. Now different speakers will drop randomly and intermittently throughout the day. One of a pair will drop; sometimes both. And lately, it will stop playing a song before it’s finished (listening to Amazon Music), and start playing a new song. So many problems, and I’ve reached the end of my knowledge to fix them I think. Help!

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AirgetlamAnswer

Then I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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Airgetlam

It certainly sounds like @alex5 has a bad internal network connection, possibly due to either wifi interference , or a duplicate IP address issue, but I’d agree with @Stanley_4 , starting a new thread would be best.

Bruce

Stanley_4

Grand Maestro

I'm thinking king along the same lines for the initial Sonos problems but the iffy Internet connection is worrying too given how Sonos has strayed from a local system to a cloud based one.

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