Contributor I

Sonos One started playing spontaneously at full volume this morning - apparently, Sonos hasn't fixed this ongoing issue

17 replies
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Is there a fix for this?

Diagnostic code has been sent.

No one accessed the Sonos app or any other app to cause this to occur. Sonos Live radio blasted salsa music through the speaker all on its own, to the displeasure of all my neighbors. Chat support was worthless, only resulted in setting a volume limit so that when their system does it again, it won’t be as obnoxious.

Moderator Edit - Removed and recorded diagnostic number.

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carmelcyclistAuthor

Contributor I

Support says command came from Sonos One, which makes zero sense since the speaker is under a credenza where nothing can accidentally hit it, and there are no cords nearby or animals in the house that could have activated it. Played a Sonos Radio Live station at full volume - I rarely use Sonos since the software debacle a year or so ago, and I’ve never attempted to play any Sonos Radio Live station whatsoever. No apps for any type of music play were open -- but whatever Sonos support -- it’s clear they aren’t all that interested in digging in to see what the true cause is, because nothing could have touched the speaker. Case closed.

Stanley_4

Grand Maestro

Turn off the touch controls on the One and that will eliminate something activating them.

The worst change Sonos has ever made from my perspective is taking away the push-buttons and giving us the endlessly aggravating touch surface. I love my Play 3s, they just work, everything newer leaves me pecking at random spots and hoping I get lucky.

buzz

Grand Maestro

I can imagine a fault in the ONE where a stray pulse is interpreted as Play and Volume commands. Had you played Sonos Radio on that unit?

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carmelcyclistAuthor

Contributor I

I can imagine a fault in the ONE where a stray pulse is interpreted as Play and Volume commands. Had you played Sonos Radio on that unit?

No, never.

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carmelcyclistAuthor

Contributor I

Turn off the touch controls on the One and that will eliminate something activating them.

The worst change Sonos has ever made from my perspective is taking away the push-buttons and giving us the endlessly aggravating touch surface. I love my Play 3s, they just work, everything newer leaves me pecking at random spots and hoping I get lucky.

There was nothing that could have physically activated a touch control.