Sonos One Microphone will not work

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I have 4 Sonos products including a One with Alexa voice control . The microphone icon is greyed out and I have tried just about everything that is given as guidance on various sites. I have tried calling Sonos for support but twice, after 40 mins in a queue I was simply cut off.. like many I’m close to giving up with Sonos who must be in meltdown. Alexa works fine with my other (newer) products like Beam & Move, but just stopped on the One. I’m sure it’s an age / software issue- but all the recommendations don’t seem

to restore the function- they say contact technical support but then they don’t answer the phone. I’ve wasted so much time on this and all Sonos do is send me ads for new products. I don’t want to revert to the older software version in cases this causes and issue with other products

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atomway

Lyricist I

Same issue here. Problems started after Sonos updated their Android app on Aug 25, 2024. The microphone has since been greyed out on the app, microphone light does not do anything on the unit when I press it, Alexa/Google Assistant stopped working, can't add voice assistants (not Sonos, not Google, not Alexa). I tried a factory reset. No dice. Ideas?

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