Skip to main content
Scott_135
Avid Contributor I
October 4, 2023

Sonos Mobile App Connection Delay

Hello

 

We moved homes and set up our Sonos system (Play 3 x 2 and Arc).  When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so.

 

when I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 8-10 second delay where the “searching” icon spins and it says “unable to connect to sonos product.” Eventually if I wait long enough, it connects and is reasonably responsive again.


We have the Eero POE 6 system and have tried using a boost and hardwiring the Sonos to one of the Eero devices. Neither has helped.

 

I spent hours on the phone with Sonos and eventually talked to a level 3 support person who essentially said this is the fault of the mobile (apple) OS. I explained that no other app acts this way. In fact the Spotify app will connect to the Sonos system and doesn’t have this issue.

 

It really seems to be an issue with the Sonos mobile app. No issues trying to control it from a laptop Sonos app.

 

Any and all suggestions are welcome.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    14 replies

    Show previous replies
    buzz
    buzz
    Grand Maestro
    October 4, 2023

    I just visited the Eero website. They’ve been adding products. Earlier systems consisted of only one model and the unit wired to the site’s Gateway or router would assume control while the others became slaves. Now there are even WiFi7 models. I know that the early models could frustrate SONOS. I have no experience with the new models.

    The problem that I observed with the early units was that they might move SONOS units and controllers to separate subnets. All SONOS units and the controllers must be on the same subnet.

    I assume that this is an older Eero system. I suggest that you wire a SONOS unit to the main Eero unit. Wire a SONOS BOOST if it is not convenient to wire a player. Another approach would be to configure the Eero unit into bridge mode. This will stop the separate subnet nonsense, but it will defeat all or most of the Eero premium management features. You can test my scheme by temporarily wiring a PLAY:3.

     

     

     

     

     

      Scott_135Author
      Avid Contributor I
      October 4, 2023

      The main Eero device doesn’t actually emit a wifi signal, however, I do have 3 mesh points that all emit wifi.  I could try turning off two of the three -- is that what you are suggesting?   That way there is only one “wifi signal” to connect to?  Maybe my phone connects to one of the eeros and the sonos system to another?

      I have tried wireless and wired and it doesn’t seem to help to have it wired. It sounds like wiring it is a bad idea regardless.

      I have always thought that all the Eero hubs had WiFi adapters built-in and could be used in either ‘router’ mode, or ‘bridged AP’ mode? I base that on reading this earlier community thread LINK, suggesting to use the Eero setup in ‘Bridged AP’ mode.

      Anyhow, can you (very kindly) provide a link to your Eero system online and/or the user-manual, so I can  maybe take a look at the various settings that Eero/Amazon make available to the end user - thanks. 🙏 

       

      The Eero system is this:

      https://www.eero.com/shop#poe-6

       

       

      Scott_135Author
      Avid Contributor I
      October 4, 2023

      I just visited the Eero website. They’ve been adding products. Earlier systems consisted of only one model and the unit wired to the site’s Gateway or router would assume control while the others became slaves. Now there are even WiFi7 models. I know that the early models could frustrate SONOS. I have no experience with the new models.

      The problem that I observed with the early units was that they might move SONOS units and controllers to separate subnets. All SONOS units and the controllers must be on the same subnet.

      I assume that this is an older Eero system. I suggest that you wire a SONOS unit to the main Eero unit. Wire a SONOS BOOST if it is not convenient to wire a player. Another approach would be to configure the Eero unit into bridge mode. This will stop the separate subnet nonsense, but it will defeat all or most of the Eero premium management features. You can test my scheme by temporarily wiring a PLAY:3.

       

       

       

       

       

       

      This is the newest POE Eero system.  I tried wiring a boost directly into the gateway and it did not help. I’ll try to wire a speaker into the gateway. 

      https://www.eero.com/shop#poe-6

       

       

      Ken_Griffiths
      Ken_Griffiths
      October 5, 2023

      The eero link above is not working for me, I first get a page mentioning Eero 7 and then get redirected to a list of various Eero products on Amazon?

      Terms & ConditionsAccessibility statement