Sonos keeps dropping connection

9 speakers + boost - CONSTANT DROPOUTS NO RESOLUTION SINCE PURCHASED.

i have had constant dropouts forever. so frustrating.
i logged numerous support tickets and sometimes didn't even get a response from Sonos and when i did they would ask me just to do another test but never got any resoultio.

I have 9 speakers + boost. i even changed providers blaming my network. but just moved from Telstra to Optus and immediately gfot the same issue.
brought a boost, onlyh to realise i can connect to any speaker and it acts as a boost.

I wish it could get resolved as it is every few words of a song and it drops out.. even when its the TV playing.

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Have you used your router's DHCP settings to assign static/reserved IP addresses to all your Sonos gear? If not, do that and then unplug all Sonos gear, reboot router then plug in your Boost and then your other Sonos gear about a minute apart.

When you switched to Boost mode did you remove the WiFi credentials from your speakers? It can be done from the WiFi setup screen if they are still there.

Does this only happen if you stream from the Internet or from your local music library too? Any particular service better or worse than the others?

What does your network matrix look like? Post a readable screenshot and folks will help you figure it out.

Have you used your router's DHCP settings to assign static/reserved IP addresses to all your Sonos gear? If not, do that and then unplug all Sonos gear, reboot router then plug in your Boost and then your other Sonos gear about a minute apart.

When you switched to Boost mode did you remove the WiFi credentials from your speakers? It can be done from the WiFi setup screen if they are still there.

Does this only happen if you stream from the Internet or from your local music library too? Any particular service better or worse than the others?

What does your network matrix look like? Post a readable screenshot and folks will help you figure it out.

Hey!
I'm having the same problems as everyone else above. I have two Play 3:s, three Play 1:s, one Play 5, a Playbar and a sub. Randomly Spotify keeps disconnecting though TV and line-in work normally as they are hardwired. Often even the app doesn't work, connect or just lags completely. SO. Can someone explain the steps above? How do I set up static IP addresses etc.? Is there anything else that I should try out?

2019114182 my diagnostics

Also, I've already tried to factory reset and unplug-replug everything. Still ruining my experience. Sonos fix this or I'm switching to something that works instead of your products that never seem to work like they should.

Many of us have exstensive residential systems begun years ago, and then grew naturally because of the excellent performance and sound quality. Now, starting about a year ago, there is a nagging, worsening problem of frequent dropouts and song skipping. I have purchased stronger ISP signals, tried all of the system reboot strategies, added and withdrawn bridges and Booster configurations, and even purchased the Eero wifi matrix system ($400), all without success. The whole experience has been very expensive and deeply exasperating.

Because the system worked so fine in the beginning, yet has deteriorated over the years, I am concluding that Sonos, Inc., has either gotten ahead of itself or fallen behind current standards in the home entertainment industry. We dropout victims are due (1) a clear explanation, or (2) a remedy in terms of an easy fix not requiring professional services, or (3) a refund for our dysfunctional systems.

I would encourage you to read Stanley_4's posts in this thread, as well as my original answer. All of your symptoms point to the issue we've addressed in those posts. It's a real problem you're experiencing, but a relatively easy fix, in most cases.

What has Sonos said when you contacted them about your issues? That type of ongoing problem, one that isn't a bug in a recent release, is usually easily fixable. The user to user tips here or working with the Sonos folks usually gets you a stable and reliable setup. The help I got has got my system stable and aside from bugs that are usually squashed quickly issue free.

ANSWER FOUND? So I have been having same issues for months after over a year of zero issues. Same network nothing changed except SONOS began to not work. Tried almost all the answers here - reboot reboot ---sounds like my IT here at work. Usually, the issues arise whenever we involve ALEXA. Even if you dont use it. I was in my Amazon account and ended up finding my way to Alexa settings and noticed my registered devices had DUPLICATE for each device(have 3 SONOS One and Play 5) so I had 8 registered devices -- 4 duplicated. I just Deregistered 4 of them but I am not home to test it out. Be good if other that have the problem look into their Amazon account and see if they see duplications of the registered devices. I think this might be the cause of issues. Will update when I get home if this solved my issue.