Sonos keeps dropping connection

Azvipers, in your particular case, and perhaps others in this thread, the issue might be duplicate IP addresses. I would recommend that you unplug from power all of your Sonos devices, and then reboot your router. Once the router comes back up, plug back in the first Sonos device. Since you’re fully wired, it shouldn’t make a difference which one, but for any others following this procedure, select the Sonos device plugged in to the router with an Ethernet cable, or if there is none, the one physically closest to the router. Give that device a minute or two to fully boot up. Move on to the next Sonos device, and plug it in, again waiting a minute or two for it to boot before moving to the next.

However, you can avoid this issue from recurring by assigning static IP addresses to all your devices in your routers IP table. This normally requires pulling out the manual for the router, since each manufacturer has a different interface by which it is done.

Good luck!

Moderator note, 12 June 2019:
This response was previously marked as the Best Answer. As we have noticed this topic gaining traction, we have decided to craft a new response that may be more beneficial to a wider audience.

I have had a Sonos System since 2010 and always told everyone how brilliant it was but now like everyone else seems to be I’m growing more and more frustrated and disappointed with it. I don’t understand all the technical terms but have tried several versions of so called fixes of the problem to no avail. All I want is to choose an artist, press play and enjoy but instead it constant dropping out, jumping tracks and cutting out again. Almost unusable on some days. Please Sonos sort this out because it is every time you upgrade that makes it worse.

Thanks!

Azvipers, in your particular case, and perhaps others in this thread, the issue might be duplicate IP addresses. I would recommend that you unplug from power all of your Sonos devices, and then reboot your router. Once the router comes back up, plug back in the first Sonos device. Since you’re fully wired, it shouldn’t make a difference which one, but for any others following this procedure, select the Sonos device plugged in to the router with an Ethernet cable, or if there is none, the one physically closest to the router. Give that device a minute or two to fully boot up. Move on to the next Sonos device, and plug it in, again waiting a minute or two for it to boot before moving to the next.

However, you can avoid this issue from recurring by assigning static IP addresses to all your devices in your routers IP table. This normally requires pulling out the manual for the router, since each manufacturer has a different interface by which it is done.

Good luck!

That seems to have fixed the problem for the past 5 days so far. Thanks!

Azvipers, in your particular case, and perhaps others in this thread, the issue might be duplicate IP addresses. I would recommend that you unplug from power all of your Sonos devices, and then reboot your router. Once the router comes back up, plug back in the first Sonos device. Since you’re fully wired, it shouldn’t make a difference which one, but for any others following this procedure, select the Sonos device plugged in to the router with an Ethernet cable, or if there is none, the one physically closest to the router. Give that device a minute or two to fully boot up. Move on to the next Sonos device, and plug it in, again waiting a minute or two for it to boot before moving to the next.

However, you can avoid this issue from recurring by assigning static IP addresses to all your devices in your routers IP table. This normally requires pulling out the manual for the router, since each manufacturer has a different interface by which it is done.

Good luck!

That seems to have fixed the problem for the past 5 days so far. Thanks!

Spoke too soon. Dropping out again. Only have 1 Sonos device hardwired. Anyone know how to assign a static IP address on a ASUS RT-AC88U? Would this fix the problem?

I have netgear routers, not that familiar with the ASUS RT-AC88U, but surely there's an online manual that you could access?

This is the page for the RT-66, there should be a similar one for the 88. It cured a lot of my Sonos glitches.

Page 64 -- http://dlcdnet.asus.com/pub/ASUS/wireless/RT-AC66U/E7891_RT_AC66U_Manual.pdf

Asus support: https://www.asus.com/us/support/

This is the page for the RT-66, there should be a similar one for the 88. It cured a lot of my Sonos glitches.

Page 64 -- http://dlcdnet.asus.com/pub/ASUS/wireless/RT-AC66U/E7891_RT_AC66U_Manual.pdf

Asus support: https://www.asus.com/us/support/

Thanks! I got it set, hope that fixes the issue...

I'd just like to add to this - I'm a tech and have various test systems on my home network at any one time and I found that a network monitoring system I have setup was scanning the IP addresses of the Sonos devices and would cause them to drop off the network then come back. I am yet to tweak the monitoring system (just shut it down for now) but it was happening due to a scheduled discovery, and part of that was something they didn't like.
Short version, if something is scanning your network, Sonos device may drop off for a bit.

I have a Play 3 Keeps dropping WiFi connections. After first purchase setup never had a problem. Solid completely bullet proof operation. Now several years latter, this speaker is not even a good boat anchor (to light to boat anchored.) If anyone reads the comments before buying hope they see this post. I have reset up my Sonos to many times to count. Thought I had it working before last software update. Now, the unit is displaying a white light, indicating WiFi connection, however the Phone App can't find it!!!!! I am going to start over and try a factory reset. But this process is getting old.