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Sonos just doesn't work

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I'm in the UK and have recently upgraded to BT Fibre Optic Broadband.

I have bought a Sonos Bridge (to go mear the router/modem) and a Sonos 5 for my bedroom.

It just doesn't work!

Neither the Bridge nor the Sonos 5 will connect.

When I try to pair them with the Connector (either on my Mac or on my iPhone), the 2 minutes expires without success.

I have rebooted the router and modem, and the Bridge and Sonos 5 and it makes no difference.

It feels like £350 wasted.

Can anybody please help?

Thank you

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