Sonos just doesn't work

Is the bridge connected to router via the supplied Ethernet cable? If you tried that, have you tried connecting the Play5 to the router? Maybe it's a faulty Bridge.

You need to do initial set up through the computer. It should step you through it.

We may need more info from you to trouble shoot the problem.

Yes, Bridge is connected to router with supplied cable.

I did manage to connect it at first but since then it's dropped off every time I connected and now it just doesn't work at all.

The wifi router is working for other devices so I presume it's not that.

I shall try and connect the player directly and see if that works as a test.

If you have a bridge and player, am I right in presuming the bridge needs to be connected first?

I've just rebooted the modem and router again and it's working again.

Hopefully it won't keep cutting out when I reconnect.

Walt Jabsco,

Rebooting only the modem and/or router is setting you up for another round of trouble. I suggest that you shut down EVERYTHING on your network, then restart in the following order:

Modem
Router
Wired SONOS units (in your case the BRIDGE)
Wireless SONOS units
NAS if you use one
Everything else

Allow each step to complete before moving to the next step.

Now, we are starting with a clean slate and this is usually all that is required.

If you continue to have trouble, please give us more details about your network setup. List EVERYTHING on your network. (computers, printers, TV's, Blu-ray, SONOS, etc.) What is wired? What is wireless? Which model router are you using? Which model modem (probably supplied by BT)?

Yes, I did that - I turned off everything connected to the router/modem

I Have the exact same problem.
I bought a SONO 5 . tryed to initialize it .

it s connected to the MODEM/ Routers has a IP addresse. even when connected in wired mode behind the sonos bridge; i can t connect with SONOS CONTROLLER.

is there some cases where SONOS 5 are faulty and can not be first initialized ?

I Have the exact same problem.
I bought a SONO 5 . tryed to initialize it .

it s connected to the MODEM/ Routers has a IP addresse. even when connected in wired mode behind the sonos bridge; i can t connect with SONOS CONTROLLER.

is there some cases where SONOS 5 are faulty and can not be first initialized ?

See this FAQ:

PLAY:3 / PLAY:5 not connecting

See this FAQ:

PLAY:3 / PLAY:5 not connecting
robertd,

If that doesn't work and the Sonos controller is using WiFi then tell us the make/model of your router.

I found that changing the channel on my wifi hub solved the problem (fingers crossed).

It's frustrating and time consuming, as you have to keep rebooting and, ultimately, it's trial and error.

Walt Jabsco,

Make sure that you are using only channel 1, 6, or 11 and avoid using "Wide" or "40MHz" channels on your router. Usually, the best plan is to use different channels for SONOS and WiFi, but in some very cluttered areas using the same channel might be the best compromise.