Please oh please can you get help from Sonos, every time I ring it says the wait time is 100 minutes. I try to chat online and always get no one is available to help. I feel so, so frustrated but hey ho I guess its 2024 and that is the help you get these days 
sonos help
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Userlevel 7
+22
Check the number of posts here on the new App’s problems and you will see why suppoort is swamped.
You could always ask other Sonos users here for assistance.
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