Contributor II

Answered

Sonos has become really unstable over the last month or two

26 replies
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Hi - I have a connect amp, two play 3s and two two play 1s. Everything about the system has become really unreliable recently, the iOS app constantly attempts something and fails (e.g. ‘unable to play) and says to ‘try again’. Recently it’s been unable to play certain playlists too. The connect amp has been dropping in and out constantly. Has anyone else been seeing odd/bad behavior? I’ve tried restarting everything, restarting my router, restarting the wifi etc., and I probably try killing the app once every few days at a minimum. I have been a huge fan and promotor of Sonos, but this has become really frustrating, it kills the Sonos value prop of ‘just works’.

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AirgetlamAnswer

Despite your efforts, it’s still most likely the network. Make sure your Sonos devices are unplugged when you reboot the router. If that ‘fixes’ the issues you’ve been experiencing, I’d suggest looking in to your router’s manual on how to set up reserved IP addresses. A router that has gone astray once could do it again.

However, if that doesn’t fix this, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

To answer your direct question, no, my system continues to be stable.

Bruce

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B

billqAuthor

Contributor II

Your point is that Sonos is perfect?

jgatie

Your point is that Sonos is perfect?

Please show me where I used the term “perfect” anywhere in my post. besides describing the sync, a single element of the Sonos system. If not, I respectfully ask you to stop putting words in my mouth.

V

virtualjsk

Contributor I

Reboot your whole house. Trip the main breaker and wait 5 minutes. That works… sometimes.

N

nik9669a

Senior Virtuoso

Reboot your whole house. Trip the main breaker and wait 5 minutes. That works… sometimes.

Oooh, sarcasm! 😜

M

Mive

Contributor I

I have the same problems with my Sonos system. I first noticed the lags in communication some months ago. A delay in issuing a command in the app, like turning the volume down, taking up to twenty seconds, yes, maybe a network issue.

But playlists disappearing? Or the whole system dropping the active playlist after playing well for some time?

And what about the situation where multiple people access the system at the same time and get to see different music on the active playlist?

And yes, I have several other systems relying on the same network. No problems there.

One addition: I have hosted parties where at least five people were adding songs to the playlist at the same time, no problem. Now the system just seems to give up with two or more people accessing it at the same time.

But to end on a positive note: the combination soundbar, sub and two one players creates an absolute astonishing experience. I always show visitors some favorite scenes from, like the first episode, first season of Foundation. Gale on the water planet. Magnificent.

Airgetlam

Still indications of your controller losing access, at least temporarily, to the app running on the computer in each Sonos device. Potentially simple wifi interference , or a duplicate IP address issue caused by the router handing out ‘bad’ IP addresses when the Sonos reboots after a software update. And remember @jgatie’s post above, Sonos does exercise the network in ways most other devices don’t. But if you feel you have an issue with the software, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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