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munich
Contributor I
March 29, 2023

Sonos Era 300 manufacturer defect

Hi @ All,

Yesterday I received my pair of Sonos Era 300 and after I installed them on the stands I immediately noticed that the build quality of both speakers is not what I expect from Sonos as it seems that the backplate is somehow not even installed on both of my speakers.

I googled it and it seems that this concert more people:

https://www.reddit.com/r/sonos/comments/1253qem/era_300_manufacturer_defect/

Can some Era 300 owners confirm that they also have this problem? 

 

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    Flare
    Flare
    Prominent Collaborator I
    April 13, 2023

    same problem as in this post : 

     

    Please take a look at this post and perhaps you can try to see if its reproduceable consistently?

     

    Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
    Jammer
    Lyricist III
    June 6, 2023

    Just received my first Sonos speaker set. After tuning the e300s and trying to play some Atmos Apple music I heard some extremely  loud popping noises every time I try to stream some music.

    Callled support who said they needed replacing. Very disappointing first experience. Off to UPS tomorrow to return them. Not sure how I know the next pair will be any better.

    Flare
    Flare
    Prominent Collaborator I
    June 6, 2023

    Just received my first Sonos speaker set. After tuning the e300s and trying to play some Atmos Apple music I heard some extremely  loud popping noises every time I try to stream some music.

    Callled support who said they needed replacing. Very disappointing first experience. Off to UPS tomorrow to return them. Not sure how I know the next pair will be any better.

    There is a new ERA specific build of the 15.4 firmware available that is supposed to fix the popping.

    Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
    Jammer
    Lyricist III
    June 6, 2023

    There is a new ERA specific build of the 15.4 firmware available that is supposed to fix the popping.

    I let it do it’s latest update:

    Version: 15.4 (build 73041230)

    Mavjoy
    Trending Lyricist I
    June 6, 2023

    I just got a pair of Era 300 , and after I did Trueplay as surrounds for my Arc, all speakers started making popping sounds, Arc and both 300. I had to turn off the TV to stop the popping. I’ve noticed if I don’t do Trueplay, it’s ok, but it defeats the purpose. I have the latest firmware of 15.4. 

      Airgetlam
      Airgetlam
      June 7, 2023

      Did you submit a diagnostic, and call Sonos support so that they could look at your data?

      Bruce
      Jammer
      Lyricist III
      June 13, 2023

      I talked to customer service and they told me that they are aware of a problem with the initial E100s and E300s (popping). They told me the replacement speakers have updated software and hardware (though it’s the same manufacturer date). He looked at the replacement speakers coming my way and confirmed they won’t be a problem as the software (and hardware?) has been updated. BTW, the error code was Amp Fault.

        Mavjoy
        Trending Lyricist I
        June 13, 2023

        I was able to eliminate the popping sound by reseating the HDMI cable from the Arc and TV, and unplugging the Arc. Ran Trueplay and no more popping. 

          Jammer
          Lyricist III
          June 13, 2023

          I was able to eliminate the popping sound by reseating the HDMI cable from the Arc and TV, and unplugging the Arc. Ran Trueplay and no more popping. 

          Was your popping playing in a pattern and insanely loud that it was difficult to stay in the room? 

          Mavjoy
          Trending Lyricist I
          June 14, 2023

          I was able to eliminate the popping sound by reseating the HDMI cable from the Arc and TV, and unplugging the Arc. Ran Trueplay and no more popping. 

          Was your popping playing in a pattern and insanely loud that it was difficult to stay in the room? 

          Yeah, likes it still running Trueplay after it’s done. 

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