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Stewyvdb
Contributor I
April 2, 2023
Answered

Sonos Era 100 : Unable to find product

I just bought the new Sonos Era 100, but during setup, the error message pops up:
“Your Era 100 has been added, but may not appear in the system tab. If so unplug the power cord and plug it back in to finish setup”. I have done everything I possibly can to restart things, read all the threads etc, but the Era100 remains undetected. 

Is this a software fault or a hardware fault. Not ideal when you are spending so much money on something that does not work efficiently. 

 

Think I might just return it for something that works more simply.

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Ken_Griffiths
Ken_GriffithsAnswer
April 2, 2023

You will have to provide a bit more detail if you are looking for support from other Sonos users here…

  • Is this a new Sonos Household/System you are setting up or are you adding the speaker to an existing system? How many devices are setup already?
  • Does your local network meet the system requirements shown HERE. Can you describe the network including router make/model WiFi protocols in use.
  • Are you using an S2 Setup? (Era 100 is not S1 compatible)
  • Does the mobile controller device meet the S2 App requirements shown HERE.
  • Does the network have any switches (managed or unmanaged)
  • Are you currently using SonosNet connectivity? (Note Era 100 does not use wireless SonosNet), but have you tried the setup whilst the device is wired to the router?

Any further information you can provide here to fellow Sonos users maybe useful in suggesting some things to try, but you need to give a bit more detail, or you can of course contact Sonos Support Staff instead. If you do the latter then it maybe best to submit a Sonos system diagnostic report from within the Sonos App and note it’s reference and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the matter.

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Ken_Griffiths
Ken_Griffiths
April 25, 2023

Thanks for that. I don’t know why UDP would be filtered, but maybe that’s it. It’s not a mesh network, just basic. Asus RT-N66U wireless router with dd-wrt installed on it, but there’s no fancy networking going on. I just went dd-wrt for bandwidth monitoring, it’s all pretty vanilla.

I cleared the cache/data on the Sonos S2 android app and reset the Era 100 by holding the bluetooth button while plugging it in. But, exact same thing. It recognizes the Era fine, it does this thing where it plays a noise the phone listens to to pair (bluetooth? I don’t know), I give it a wireless password and it connects OK (I can see that on the router), but then it spins. After a while I get a screen “Your Era 100 has been added, but may not appear in the System tab. If so, unplug the power cord and plug it bak in to finish setup frm the System tab.” But nothing I’ve tried from here gets the app to find the Sonos.

Maybe I’ll rebuild or replace the router. But more likely I’ll call Sonos tomorrow after work and give them a chance. I’ll do some deep-breathing meditation so I can maintain inner peace while navigating the phone tree or what not. And if they can’t get it done, ask them if I can return it. I pulled the boxes out of recycling, and I bought it directly from Sonos, so hopefully.

I didn’t buy Sonos speakers for a long time because I worried about proprietary software and their wireless stuff. I just wanted a bluetooth speaker. So I kinda feel misled that it’s a bluetooth speaker only if you setup their wireless thing first. But, I’d use the wireless … if it worked for me ;)

 

EDIT This is my first Sonos device. There’s no legacy setup, it’s all brand new to the hosue

Make sure Airtime Fairness/QoS are switched off on the router also (if all else fails) try enabling UPnP port forwarding on the router too… but only do the the latter as a last resort. You could also try a different DNS such as Google public DNS servers or Cloudflare.

EdCallahan
Lyricist II
April 25, 2023

Yeah, after a good night’s sleep though I decided I made a bad purchase decision. Music is my refuge from technology and I don’t want Sonos Corp or any other company/app brokering that relationship.

I don’t have any QoS running and I did enable UPnP last night, I had high hopes for that. But no change in behavior.

Sonos makes it very easy to return. I didn’t have to deal with technical support first to get an RMA, I just selected “Not Satisfided” and provided my order number and they emailed me a postage-paid return label.

It’s not you Sonos, it’s me. And it hurts me as much as it hurts you. I just really, really want good sound in my kitchen. Why is that so hard?

That’s the end of my story, thanks for the support in this thread.

    Ali Qadoo
    Lyricist I
    April 30, 2023

    Same problem here. Real shame because the product gets rave reviews. The speaker is now back in its box and awaiting collection by Amazon. Will try another make - Sonos is off my list for good.

      Rex3549
      Lyricist I
      May 15, 2023

      I had this same issue (brand new ERA 100 trying to get it on my wifi). What worked: 1) I deleted the Sonos app and started over. 2) I rebooted both the iPhone and the ERA 100… and then 3) moved them to the room where my router is (while I set it up). The OTHER interesting thing that may have had an effect is that after I entered my 8-digit PIN then BEFORE I clicked whatever button to proceed I turned the speaker BACK RIGHT SIDE UP so that I could no longer see the PIN… then everything worked.

      carriemcook
      Lyricist I
      October 27, 2023

      I totally wish I never bought this either. It falls off line all the time and no other speakers do. Worst purchase ever. 

        Leone
        Contributor I
        October 27, 2023

        Just for some positive balance on this thread I purchased 2 Era100’s as rear surrounds for HT use only with Beam G2 and Sub G3. 

        I had no problems initially setting up or subsequent falling off a BT Smart Hub 2 WiFi network.

        I would also add that none of my Sonos products have wired Ethernet connections as the single 2.4g WiFi signal has worked seamlessly with the whole system.

         

          Rdfrota
          Lyricist I
          October 29, 2023

          Same issue here, it just doesn’t update or connect, keeps saying try again all the time. It has been two days already. Brand new Era 100… all of my Sonos products gave me the same problem, and all in different places. Sonos needs urgently to fix this issue, they are putting all they’ve built and created to lose due to bad app/software connectivity. I’m still unable to put it to work.

          Ken_Griffiths
          Ken_Griffiths
          October 29, 2023

          Same issue here, it just doesn’t update or connect, keeps saying try again all the time. It has been two days already. Brand new Era 100… all of my Sonos products gave me the same problem, and all in different places. Sonos needs urgently to fix this issue, they are putting all they’ve built and created to lose due to bad app/software connectivity. I’m still unable to put it to work.

          Wonder if you have a compatibility issue - what router are you using?

          I personally don’t think there’s anything to fix here with Sonos. Several members of my immediate family and quite a few friends have Sonos products, some with the Era 100 and we’ve all not had any difficulties setting up our speakers, or updating the them. It’s perhaps something linked to your network setup that’s causing the issues mentioned.

          Have you been in touch with Sonos Support so that they can perhaps take a closer look at what is happening with your setup? If not, then here is the link to maybe contact them…

          https://support.sonos.com/s/contact
           

            JonnyFitz
            Contributor I
            November 25, 2023

            Hi,

            First post after 10 years plus of relatively hassle free listening. Apologies if this is posted in the wrong thread

            My current set up in the kitchen consists of Beam G2, Mini Sub & 2 x Era 100s. Worked fine since I got the 100’s 3 or 4 months ago. All of the products are grouped together on the app with the 100’s as surrounds.

            Last night no sound from the 100’s with a slow green flashing light. They are still included in the group on the app and as far as the app is concerned are functioning. I have removed as surrounds and rejoined, rebooted the router, reset the 100s and then rejoined again. I have also moved the 100’s closer the the router (although this has not been an issue previously). But still no sound and the same slow green light which I gather is signifying they are ready to be set up? The app does not recognise any new hardware to configure. Beam and sub continue to function perfectly.

            No recent change to the router but I did upgrade my FTTC line from 100mb to 500mb via Vodafone a couple of weeks ago.

            Ken_Griffiths
            Ken_Griffiths
            November 25, 2023

            The surrounds were likely switched off in the Sonos App, I suspect. That’s why they were/are flashing green. See link and screenshot attached.

            https://support.sonos.com/en-us/article/change-surround-audio-settings

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