Sonos dropping support for legacy devices?

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I have some first gen Sonos - play:1 and 3, playbar, sub, and an SL. They were all working well together for years, using the Sonos app on my iPhone, iPad and Mac. but recently it’s been glitchy and today suddenly it decides not to work. Only the SL could be set up and is found on the app. What can I do? Has Sonos decided not to support first gen speakers? Thanks.

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AirgetlamAnswer

Seems a lot like wifi interference , either from an internal source, or more diabolically, an outside source. Although I suppose it could be a network issue, with speakers connecting to different mesh nodes, since you’re stating it is both wired and unwired. Not enough information, @Maddyindc , to be certain.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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shleepAuthor

Contributor I

It didn’t occur to me to check too! But I just did and yes all of mine are on 17.1, even the “newer” SL. So I guess I’m lucky! Perhaps it’s really the software update issue. Maybe give Sonos diagnostics one last shot? Good luck!

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