Contributor I

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SONOS Connection to new WIFI Router from SKY

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I cannot connect my SONOS products to my new WIFI Router from Sky, all of those SONOS products were working fine on my previous WIFI network, but simply will not connect to this new one.

I have a Play 3 and 2 Play 1 speakers.

I have done a factory reset on all speakers.

I have done an app reset on my SONOS app on my phone.

On the Sky Router I have tried to switch off 5Ghz network and function only on the 2.4Ghz version, and I’ve also tried to switch the security mode back to WPA2, nothing works, every time I get to the point of adding my WIFI password, it fails.

Any thoughts?

I’m almost at the point of dumping all this equipment.

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Corry PAnswer

Sonos Staff

Hi @NCW65

Welcome to the Sonos Community!

I’m just going to interject with a little pointer here - if you have a Sky TV box of some kind and a Sky router, the Sky TV box will repeat the WiFi broadcast of the router. If either a speaker or your phone/tablet is connected to or is trying to connect to the Sky TV box rather than the router, things will go wrong. Therefore, it may help to just turn the TV box off at the wall while you set up your Sonos system to work on your Sky WiFi.

We used to recommend disabling the 2.4GHz broadcast on the Sky TV boxes, but as Sonos now can connect to 5GHz as well, this isn’t the reliable fix it used to be. If you can get an ethernet cable to the Sky TV box and disable it’s WiFi broadcasts entirely, that will likely be of help. If you search for how to disable WiFi on your particular Sky TV box, you’ll find instructions easily enough.

If you’re able to permanently ethernet-wire a single Sonos device to the router, that will prevent all your Play:1s and Play:3s from connecting to Sky WiFi altogether (connecting to SonosNet, broadcasted by the wired speaker, instead), but your Roam will always need connect to WiFi.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry PAnswer

Sonos Staff

Hi @NCW65

Welcome to the Sonos Community!

I’m just going to interject with a little pointer here - if you have a Sky TV box of some kind and a Sky router, the Sky TV box will repeat the WiFi broadcast of the router. If either a speaker or your phone/tablet is connected to or is trying to connect to the Sky TV box rather than the router, things will go wrong. Therefore, it may help to just turn the TV box off at the wall while you set up your Sonos system to work on your Sky WiFi.

We used to recommend disabling the 2.4GHz broadcast on the Sky TV boxes, but as Sonos now can connect to 5GHz as well, this isn’t the reliable fix it used to be. If you can get an ethernet cable to the Sky TV box and disable it’s WiFi broadcasts entirely, that will likely be of help. If you search for how to disable WiFi on your particular Sky TV box, you’ll find instructions easily enough.

If you’re able to permanently ethernet-wire a single Sonos device to the router, that will prevent all your Play:1s and Play:3s from connecting to Sky WiFi altogether (connecting to SonosNet, broadcasted by the wired speaker, instead), but your Roam will always need connect to WiFi.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

N

NCW65Author

Contributor I

@Corry P

Thank you very much indeed, it is no problem at all having one speaker permanently wired as it sits right next to my router anyway, so now I have my speakers back!!

Corry P

Sonos Staff

Hi @NCW65

Please keep the router and speaker as far apart as you are able - ideally, at least 1m (3 feet).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

AjTrek1

@AjTrek1 thanks, that is a very serious bit of kit, do you have one of them or have put it in as a pair? I’m not sure I want to be spending close to £800 on routers.

@NCW65

I actually have 3 setup as a mesh. One set as a main the other two as satellites The two satellites are wired back to the main router via Ethernet which is called a wired Backhaul vs using one of the bands to sync everything.

Together Everyone Achieves More = T.E.A.M.

P

ppringle100

Contributor I

Followed that set of instructions and have also been on the phone to Sonos support for a couple of hours trying to fix it, I left the support team when they asked me to reset my router, did that and tried again same thing.

I was then asked to try changing the settings on the router to switch off 5Ghz network, same thing.

I was then asked (this time by Sky) to switch from WPA3-T security mode to WPA-2, and I am now adding back on here because I get the same message.

I go through the set up, I find the product and I add the product, it asks me to join the Temp Sonos network which I do, it then finds the Sky network and asks if I want to join that which I do, and finally it asks for the password.

At this point it tells me it failed to connect to the network because my password doesn’t work.

Same error here. Like this stuff is way too expensive for them not to have a resolution to this problem

AjTrek1

Followed that set of instructions and have also been on the phone to Sonos support for a couple of hours trying to fix it, I left the support team when they asked me to reset my router, did that and tried again same thing.

I was then asked to try changing the settings on the router to switch off 5Ghz network, same thing.

I was then asked (this time by Sky) to switch from WPA3-T security mode to WPA-2, and I am now adding back on here because I get the same message.

I go through the set up, I find the product and I add the product, it asks me to join the Temp Sonos network which I do, it then finds the Sky network and asks if I want to join that which I do, and finally it asks for the password.

At this point it tells me it failed to connect to the network because my password doesn’t work.

Same error here. Like this stuff is way too expensive for them not to have a resolution to this problem

I suggest you look at the answer given by @Corry P and the response from @NCW65.

Together Everyone Achieves More = T.E.A.M.

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