Contributor I

Answered

Sonos ARC update (today) broke eARC

13 replies
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My Sonos ARC was updated today and since the update the sound cuts out (not small drops, full drop). The App shows it is receiving a signal and the volume can be raised and lowered. The problem is nothing is coming out of the speaker. The TV shows it connected, and the ARC shows a connection.

It is using 80.00.05-release+20240510.78d060b

Not sure what else to do???

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G

GuitarSuperstarAnswer

Lead Maestro

Try this:

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure CEC is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect your other devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi

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Y

Yorsh

Lyricist III

Same issue here. I followed all the steps described in @GuitarSuperstar post, it works for few minutes and then it happens again. So those steps dont work for me. Only workaround is disabling eARC feature on the tv, but I know this would compromise sound quality/Dolby Atmos features (even though the app reports Dolby Atmos audio when I play some Netflix movies).

Please patch the firmware ASAP!

Do you have a Samsung TV?

Yes I do. I have 3. I am currently using the ARC+2 ones+gen 3 sub connected to a UN65tu7000. I have 2 frame 75 as well. Tomorrow if I have some free time I will test with one of those.

Make sure you keep the Digital Output Audio Format setting on the TVs set to Pass-Through, not Auto.

Unfortunately such option is disabled and I can only set auto... Thanks a lot for your help btw!

The Pass-Through option is greyed out if you are only using the TVs native apps. But if this is the case, then you don’t need HDMI-eARC Mode enabled to get Dolby Atmos audio. Enabling eARC is only necessary for some external media devices like an Apple TV 4K or Xbox.

Thank you very much sir! with no doubt you are an authority on this topic.

R

Roger1014

Lyricist I

On my Sony TV, after Sonos update to S2, the eARC was not working. Went through all the troubleshooting tips and nothing help. Finally after performing a hard reset on the TV the eARC is now working

K

kirrg001

Contributor I

Same here.

Updated because I got a new phone.

eArc broken.

Apple tv

Beamer eArc

Arc

I followed the instructions. It worked

but very annoying still

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