sonos arc and virgin media hub 5x router

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Been with bt arc work great with surround speakers now changed to virgin media with hub 5 now cannot connect arc just keep saying password wrong when it's not driving me up wall things or never simple anyone have a fix to get me up and running 😀

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Ken_GriffithsAnswer

Hi I've reset to factory setting so starting fresh just see arc when I install new device but when it comes to adding WiFi I get WiFi password error I now it's OK all my other devices work just cannot get arc to connect for some reason

Strange, I have used the new Virgin Media v5 Hub in the past and it worked okay here with the Sonos Arc? Have you considered factory resetting the Hub itself?

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J

Johnsonjohnny4Author

Contributor I

Hi thanks for all the help after all banging my head against wall and keep getting error I thought tryed another phone and download a fresh sonos app and worked first time must be something stored in app stopping me trying to log into WiFi but glad I've got it working tv or never the same .....lol

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