Sonos App super slow - Because I have all old devices, or is it likely Network?

If it’s any consolation, the App “running” on MacOs doesn’t even work at all. It does not find the existing system and simply crashes. When is Sonos going to take responsibility and fix essential stuff ???

Same problem here..  It’s the new app 100%.  My system worked perfect before the latest app load.  What a disaster.  Bring back the previous version.  It worked fine!

Yeah, it’s the new app. So for instance, 4 second minimum to search for ‘Dire Straits’ even though that was searched last night. And that’s If it doesn’t fail completely and say ‘something went wrong. Try again’ which it’s been doing about 75% of the time. 
my house has gone quiet. It’s not worth the frustration of trying to play something.  

Yup the app is terrible. Very slow responses if any at all. Sonos better go fix or it is time to say goodbye and look for something else. 

After spending 2 weeks hitting my head trying to figure out if my network is the issue (there were some loop issues that did resolve and all devices working fine now, other than sonos app), have found that Its definitely the app, downloaded Clic and Sonophone apps on my iphone just to see if they work, turns out they work and work fast compared to the Sonos app that sometimes sits there for minutes waiting to discover, or waiting to change the volume or waiting to play the song.

I have one speaker connected to router and most speakers other than roam, move and era 100, running on sonosnet.  I am not sure why the Era 100s are using wifi network whereas the sub mini connected to them is on sonosnet, at least that is what my router tells me.

@njaffer

You're not alone in finding the likes of Sonophone works much better and quicker than Sonos’ own App.

Funnily enough I saw this item this morning.

Regarding your Era100s using WiFi and not Sonosnet, that's because they don't support Sonosnet on the ‘newer’ devices (Eras, Roams and Moves) and they need to be within a reasonable distance of your router/access points and connect via WiFi (Eras can connect with a network cable using an adaptor (but still not Sonosnet)) - they can't ‘mesh’ with other speakers.

@sjw 

Thanks. Had not realized about Eras that they did not join the sonos wifi, I think would have just continued with the play-1s I had.

I’m starting a new post after this but my experience over the last three or more years with Sonos is so f’ing frustrating I’m here to vent - even creating an account here is ridiculous, if your chosen username is taken it’s a restart from scratch - not where you left off. 
 

anyway, Sonos was amazing. Instantaneous control from my iPhone buttons, easy to change songs etc. now with the app it’s literally a minute or two to change songs. Or trying to change the volume? A good 10 seconds. More if the app needs to be reopened - then about a minute. I have super strong fibre wifi and no issues with anything else. Ever. Just Sonos - every time. 

Are any of you who are experiencing latency issues with the new app from the Asia Pacific region?
Just FYI I have been dealing directly with Sonos on latency issues with the new app and here is their latest response…

Since the launch of the new Sonos app, we’ve seen customers in Australia, New Zealand and other parts of the APAC region having latency or delay while navigating the app. This behaviour you’ve encountered while navigating Plex in the Sonos app seems to be related to this issue and we’d like to let you know that we are actively investigating this and do not have an ETA to share.

Ross.

Adding one more data point to “it’s the app”. The app has turned to trash. I downloaded a $4 app off the app store and its fast, instant, responsive. So it is not my over-provisioned and well managed Unifi network causing the issue. The desktop client is fairly responsive, and my home automation devices that can start/stop music are also super fast. As a bonus, the $4 app doesn’t feel the need to change the interface every few months leaving me hunting and pecking to find the stuff that used to be muscle memory. 

Don’t you hate it when products that you love and recommend actually become worse?