Sonos App Greyed out, Can't connect to my Sonos 1

It’s possible that one of the two controllers and speakers have been updated, and the one that is showing grayed out op has not been. Worth double checking from that controller for updates. 

This has recently started happening to my Spotify connect as well. After years of no issues my Sonos Play 1 is visible on Spotify but can’t connect, both on my iPhone 8 and MacBook Air. 
 

I have so far:

Updated to S2 

Updated Spotify/iOS/Sonos system 

Rebooted router (did this before speaker as seen in other troubleshooting directions)

Rebooted speaker 

Deleted and redownloaded Spotify and S2 app

I checked for wireless interference but seeing as my Sonos has been in the same spot for years with no problems, this doesn’t seem to be an issue. 

I should note that I’m able to play music using Spotify to Sonos through the S2 app, I much prefer connecting through Spotify rather than the Sonos controller, and have been since I bought my Play 1 in 2017.

Please help! Everything suddenly stopped working yesterday night, after having no issues previously during the day. I have a Bell Home Hub 3000 in Ontario Canada.

Diagnostic is 414395841

please help!

Hi @ed888, and welcome to the Sonos Community!

I didn’t see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit.

Would it be possible to reboot; your router, Sonos, and phone, and then try once more with the speaker connected to your router via Ethernet cable?

Let us know how you get on :)

SOLVED! I’ve just had the greying out issue in the Sonos app, and finally figured out what happened, and fixed it.

I recently changed wi-fi connections to the NBN. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated.

After many attempts to try and connect the new wi-fi, I re-connected my phone to the old wi-fi (thankfully, still connected), which allowed me to open settings again. I deleted the old wi-fi in Network, and selected the new wi-fi.

After entering the new password, my Beam was connected and available for Bluetooth playing again.

Hope this helps everyone.

Thank you LeighW! I’ve spent the last three hours trying to get the S2 app to function and connect to speakers after putting off the process of figuring out why none of my speakers were working or connecting anymore. Almost everything was greyed out. Switched back to the old wi-fi and now at least I can navigate! 

We have same grey out issue.

What changed was wireless hardware...same said name and password. The ip address network has changed. All other devices in house came back online...with minimal effort of restart or reconnect.

On the Sonos app it does find arc, sub and two sl players. The wizard makes me pick one of the device to configure...when it tries to configure and save it at some point it gives up. I repeat with other devices and same issue.

I did restart arc and sub which would have picked up new Ip address.

We are at a loss. Any advise is appreciated.

Thanks

Did you try to connect the Arc temporarily by cable?

Thanks for replying.

Yes I tried it. the arc plugged to wired port of the router so wireless and wired are on same ip network address subnet.