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Contributor I
June 16, 2025
Answered

Sonos all on Main WiFI network, active WiFI Guest Network causes some Sonos nodes to drop

My Sonos system has a

  • Living room setup with a Beam, Mini-Sub and two Sonos OneSL (Gen 2)
  • Kitchen with two Sonos One (Gen2)
  • All running latest firmware
  • All Sonos items connect via WiFi and all on the Main WiFi network

My Network is

  • Asus RT-AX86U Pro as the Main router which generally serves the Living Room
  • Asus RT-AX86U as an AirMesh node in the Kitchen.
  • All running the latest Asus firmware

All works well, until I activate a Guest Network (with nothing attached to the Guest Network), then in the Living Room the Sub-Mini and a OneSL will drop off the network. The Beam stays on however and I think the other Living Room OneSL then connects via the Kitchen AirMesh node. The Kitchen system remain OK.

To be clear all the Sonos speakers can only connect via the Main WiFi network and have never been on the Guest Network. 

So just having a active Guest Network is enough to mess up WiFi connectivity to those Sonos speakers normally served by the Main router, except for the Beam. Very odd behaviour and I’d like to understand what part of the Guest Network functionality causes a clash with Sonos WiFI connectivity.

I’ve seen other posts were Users have had some speakers on the Guest Network and others on the Main network and its failed. That I can understand but not the fault I’ve got. The networks should be separate with all speakers on the Main network.

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Fraser101Answer
Contributor I
June 18, 2025

Also, the Kitchen system can connect to the AirMesh node via ethernet. Then the GuestNetwork no longer causes the Living Room Sub-Mini or OneSL to disconnect. Which is something I've seen suggested before.

So it's a work around for the full WiFi connectivity issue. But I don't think it's a WiFi interference issue.

17 replies

controlav
Lead Maestro
September 16, 2025

Awesome work ​@remsta !

​@Corry P I suggest you add this discovery to the existing “Asus Routers” specific article.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Corry P
Sonos Staff
September 16, 2025

Hi ​@controlav 

What Asus router specific article would that be?

Edit: Ah - do you mean ​@AjTrek1’s post in the VP Lounge? It’s not an article, but I’ll add a link to the thread, sure.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Trending Lyricist I
September 16, 2025

So it’s important to note that this affects all aces devices on the latest 3006.x.x Firmware that have guest network pro enabled. I have already provided all this information to aces and they’ve launched an internal investigation. Hopefully it will be fixed for the next update.

controlav
Lead Maestro
September 17, 2025

Hi ​@controlav 

What Asus router specific article would that be?

Edit: Ah - do you mean ​@AjTrek1’s post in the VP Lounge? It’s not an article, but I’ll add a link to the thread, sure.

No, I meant https://support.sonos.com/en-us/article/asus-rt-and-ax-series-compatibility

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Corry P
Sonos Staff
September 17, 2025

Hi ​@controlav 

Ah thanks!

My assumption will be that we’ll wait to see if Asus bring out a fix in their next firmware update, in which case that page will not need to be updated.

I will flag it with someone, however - thanks!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
AjTrek1
September 17, 2025

I’m still a supporter of ASUS routers. 😉

However, I have confirmed on my system that enabling Guest Network Pro causes Sonos to drop from network.

  • Asus AiMesh
  • GT_BE98Pro X 1
  • RT-BE96U x 2
  • Firmware 3.0.0.6.102_38984-g8a9326f_1432-g7f449_BB0B

My observations were that the issue seems to affect bonded Sonos gear such as surrounds and subs. The main rooms were still visible with no warning ⚠ visible. Only the bonded peripherals went missing. That may suggest that Sonos proprietary 5Ghz is being affected.

I have submitted feedback to ASUS via my routers Admin page. Indicating that Sonos drops from network when enabling Guest Network Pro; however, I left the description generic as Sonos WiFi speakers. We’ll see if they ask for further explanation because when I read the link provided by ​@remsta they appeared not to be familiar with Sonos. I didn’t want to overload them with too much detail at this time.

Together Everyone Achieves More = T.E.A.M.
Trending Lyricist I
September 17, 2025

They asked me to provide full logs with different scenarios and firmware versions. It was actually quite a pain because I had to factory reset the router four times, including all the AI mesh nodes to try the different firmware versions and send them the logs. 
 

Interestingly enough, I put the logs into ChatGPT and it basically said that when guest network pro is enabled the router changes a whole bunch of wireless settings that you do not see as a user and then broadcast signals which interfere with the sonos 5GHz network. ChatGPT also mentioned that the sonos private network is potentially very sensitive to interference and that’s why sometimes the speakers don’t immediately drop, but over the course of five or so minutes they will start to drop off

It was actually quite amazing how it summarised all these logs

 

Anyway, long story short, Asus know about it and they are working on it. If you want to mention and engineer, you can mention the follow guy, he is a senior engineer managing the bug  

Mark Müller

servicecenter_emea@asus.com