Contributor I

Answered

Sonos alarm plays Chime instead of Spotify playlist

18 replies
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I have my Sonos Play:1 configured to play an alarm at 6:30 am every weekday. The alarm is set to shuffle a private playlist from Spotify. It worked fine for a few days, but now I can never get it to work, it always plays chime instead. I have no connection issues to the speaker when playing music normally.

I have a diagnostics report from me just testing the alarm at 5:29 pm today. **********

Moderator edit: diagnostics number recorded and removed

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P

PeptangAnswer

Lyricist I

I just had an online chat session and the issue is finally FIXED! Yay!

This is what we did:

Here's what we going to do now to refresh the connectivity of Sonos and alarm.

1. Please remove or delete any Alarm added to your account.

2. Once done, we are going to reset the Sonos app - Go to the Account menu and select App Preferences. - Select Reset app - Close and re-open the app to finish the reset process.

Then I had to delete the entire app from my phone and reinstall it.

Then log back into my Sonos account.

And that’s it. Now the alarm is playing music from Spotify instead of the chime. I can also navigate the Spotify playlists and select which song I want to play rather than only having it play the first song.

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M

Mosa

Lyricist III

Hi

did exactly what Peptang explained without succes. I also did the whole process but also with removing the service Spotify once, but unfortunately with same result.

Sent a new Diagnostic report: *************

Got it to work now. After Peptangs process, remove all favorites for Spotify in Sonos App. Then add them again, that did the trick for me. Thanks Peptang for sending the solution.

G

geukster

Lyricist II

I just had an online chat session and the issue is finally FIXED! Yay!

This is what we did:

Here's what we going to do now to refresh the connectivity of Sonos and alarm.

1. Please remove or delete any Alarm added to your account.

2. Once done, we are going to reset the Sonos app - Go to the Account menu and select App Preferences. - Select Reset app - Close and re-open the app to finish the reset process.

Then I had to delete the entire app from my phone and reinstall it.

Then log back into my Sonos account.

And that’s it. Now the alarm is playing music from Spotify instead of the chime. I can also navigate the Spotify playlists and select which song I want to play rather than only having it play the first song.

Worked! Thanks!

H

Hande1970

Lyricist II

Peptang’s method unfortunately doesn’t work for me, even with the suggested extra of deleting sonos favorites and later re-adding them. Also disconnected and re-connected spotify as a service. Still only chime :(

M

Mosa

Lyricist III

Peptang’s method unfortunately doesn’t work for me, even with the suggested extra of deleting sonos favorites and later re-adding them. Also disconnected and re-connected spotify as a service. Still only chime :(

Try restart the speaker also. That did te trick for one of mine.

H

Hande1970

Lyricist II

Omg that did it, thank you Peptang and Mosa, with your combined experiences/wisdom i can now use an alarm too!!!!

Shame on you, btw, Sonos, for f***ing up your app like this.

C

ccoodduuAuthor

Contributor I

Got around to trying peptangs answer today, and it worked! Thanks for the help :)

J

Jsjsjsjajakak88

Trending Lyricist I

Didn’t work for me and this was first reported in 2021.

Surely sonks can update the app and Spotify and other radio/ music platform alarms will work again? Why is this bug not communicated to us? Can we see a timeline to fix the bugs on the app?

These speakers were not cheap and seems there is no fix to get this working again.

J

jenniferonforums

Contributor I

Same issue

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