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Choliver
Contributor I
May 11, 2024
Answered

Sonos 300 failing to connect in setup

I’ve just bought a Sonos Era 300 but it’s not completing the setup. The app says: “There was a problem adding your Era 300 to your system”.

I’ve followed all the prompts to unplug, reset my phone and router, and even factory reset the 300 - but still not working. I really like my other Sonos products but this is pretty shambolic given I’ve just paid £400 for this.

How do I get it to work? 

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    moonebAnswer
    Lyricist III
    May 15, 2024

    I tried again, nothing different and everything is connected.  Hope you guys find similar success

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    moonebAnswer
    Lyricist III
    May 15, 2024

    I tried again, nothing different and everything is connected.  Hope you guys find similar success

      AllyR
      Lyricist II
      May 15, 2024

      Yes it does work now. I had to delete the app and download it again. That and a factory reset on the 300 got it linked up. Thanks for looking into it

      JCocktail
      Lyricist I
      May 16, 2024

      Cheers @mooneb.

      Got it up and running. 

        DovydasZal
        Lyricist II
        May 25, 2024

        The app was updated a few hours ago - I have found success.  My app is updating the device now after adding it to the system.

        Initially it was not discovered, but I then restarted my phone and defaulted it one more time for good measure and that seemed to do the trick for me.

        Best of luck to you guys as well

        How? I still get either an error while adding the speaker or trying to update it (error 1002). Tried billion times this entire week, no luck..

        mooneb
        Lyricist III
        May 25, 2024

        Error 1002 looks like a different issue where the device is failing to complete its update.
         

        I’d factory default it. Make sure you’re on the latest version of the app (remove it, reboot your device and redownload it) and start fresh. 

        Swanz99
        Trending Lyricist II
        May 26, 2024

        I’m still get the 1002 error trying to set up my five. Still no luck..

        mooneb
        Lyricist III
        May 30, 2024

        I had an issue with my network last night.  It is all back to normal now and I am back to stuck with the Sonos Era 300 - I am so frustrated…  Will keep trying, but it looks like the stability is not where I thought it was.

        I can (again) see the thing on my network.  I can (again) restart or default it and have it connect to the network but not the app.  I follow the process and it is a seemingly endless loop.  Again. 

         

        Airplay works - so frustrated.  I really wish they’d just let us download the old app…

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