sonos 1 airplay

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I’ve never had an issue connecting my iPhone to the sonos airplay - all of a sudden it’s stated saying ‘unable to connect’ I’ve removed the app, reconnected the app, tried literally everything - I don’t know how to connect the two

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Ken_GriffithsAnswer

Yes it does, I’ve removed the app and re Downloaded it several times too

It is likely something local to you and network-related. I’m not having any issues at all AirPlaying to compatible Sonos products, including a number of Sonos One speakers. If the issue persists, then you could try the suggestions mentioned in the Apple user community. See below a quick list I’ve put together:

Restart all devices and try to AirPlay again
Remove and reinstall the App being used for Airplay on the sending device
Toggle off Bluetooth, or if already off, try turning it ‘on’ on the sending device
Turn off Cellular Data
Disconnect from any other Bluetooth devices (like speakers)
Connect to the same WiFi network access point
Reset your network settings on your iDevice in Settings > General > Reset > Reset Network Settings
Disable ‘Private Address’ MAC Spoofing in the iOS Network connection
Disable WiFi calling.
Update iOS, and speaker firmware/software
Move your devices away from other electronics and closer to the main router
Renew your devices DHCP lease via the router configuration pages or better still, reboot the router.
Switch off any Security/VPN software installed on the sending (mobile) device

If still no luck, then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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codeman318

Lyricist III

Having the same issues. Not sure if it’s iOS 17 (now 17.1) or Sonos but Airplay is absolutely garbage now.

And we can’t stream Apple Music through the Sonos app because of the ongoing inconsistent volume issue that Sonos has not addressed (or fixed since 15.3). If you’re not affected, consider it a blessing. Volume is too loud at 1% and volume of Apple Music songs are inconsistent (some loud, some quiet). This was previously not an issue before the release of 15.3 and the Era speakers.

Further, resorting to AirPlay so volume normalization can be applied via device, but now, AirPlay is garbage. It takes multiple tries to connect with speakers consistently dropping off. Everything is up to date, everything has been reset, tried regular wireless connection and SonosNET and same issues. Apple and Sonos use to play so well together - now it seems updates only continue to break things.

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PatSoFat

Lyricist II

I was able to resolve the Airplay problem with my Sonos devices. I had to reset EVERYTHING and build the stereo pairs plus sub again. One by one I reset the speakers, repaired, set up the EQ.

It is working for now–perhaps until the next iOS update. Glad to have everything Sonos working again!

I was not able to resolve the issue with my Marantz, though. Have tried everything they recommended and I continue to get the Cannot Connect error. Just bad work at Apple.

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