Sonos 1 & 3 dissapearing from Sonos App

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Over the last few days my 2 One speakers and 3 dissapear from the app and also spotify. I can see they are connected via WIFI but drop on and off. The house has 3 Rukus AP’s and coverage is excellent and this has just started happening. Ideas?

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Corry PAnswer

Sonos Staff

Hi @RustyS

Welcome to the Sonos Community!

Are you still having this problem?

By default, Ruckus access points convert multicast/broadcast traffic to unicast traffic, which disrupts expected Sonos behaviour. Sonos requires multicast and broadcast traffic to be passed normally. Please visit this guide for instructions to allow the access points to pass multicast and broadcast traffic full time.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

R

RustySAuthor

Contributor I

Have submitted diagnostics 957001001

G

GuitarSuperstar

Lead Maestro

Have you rebooted your router or unplugged your speakers from power?

"Receive with simplicity everything that happens to you." - Rashi