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Joe95y
Contributor I
February 10, 2023

Songs not showing up in sonos app

New songs I have downloaded aren't showing up in "On This Mobile Device". I have checked and the sounds are also in my music folder on my Android phone. I haven't had to move and audio files before amd it's suddenly not showing my newly downloaded songs. They are downloaded as mp3 files. Need halp!

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22 replies

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Joe95yAuthor
Contributor I
February 11, 2023

As shown on that link I provided, there’s a limit to the upper end on bitrate on .mp3s as well. You can insert any format name into that post. .mp3, .mp4, while they’re all slightly different, each has a possible limit to what Sonos can play 

Yeah I saw that, none exceed 320. I just can't seem to figure out why they won't show. I tried going switching from s2 to s1, vise versa. I have some issues with my playlists not showing up either. I deleted a playlist on my samsung music app but my sonos still shows it. I also created and playlist on the Samsung app and it doesn't show on the sonos app. So frustrating lol

Airgetlam
Airgetlam
February 11, 2023

If they’re encoded at something higher than 320, neither S1 or S2 will play them. This is why @John B was suggesting looking at the metadata. It should include what the encoding is, if memory serves.

 

Just downloading files from random places on the internet isn’t always a great tactic...

Bruce
Joe95yAuthor
Contributor I
February 11, 2023

If they’re encoded at something higher than 320, neither S1 or S2 will play them. This is why @John B was suggesting looking at the metadata. It should include what the encoding is, if memory serves.

 

Just downloading files from random places on the internet isn’t always a great tactic...

Ive been using this site for about 7 years now with no issues. I still can download songs with no issues, but its just sonos thats not recognizing it. Is it possible to lookup the metadata through my android phone where I downloaded it?

John B
February 13, 2023

 Is it possible to lookup the metadata through my android phone where I downloaded it?

@Joe95y 

I am not aware of anything but there might be.   If you have any sort of computer it would be a trivial matter to copy a couple of files across and take a look.  You can just use file explorer on a PC and look at the file properties, or downloaded a tag editor like mp3tag.

The sort of issue I am looking for is missing or incorrect tags.  If the Artist or Album tag were missing or incorrect, for example, the tracks may not turn up, or may be in a different place in the track list from where you are looking.  Special characters like ! and * can sometimes cause problems.

One other troubleshooting suggestion.  Download another track from your usual source (but different artist etc) and put it in the usual place and see if that shows up in Sonos.

 

    Joe95yAuthor
    Contributor I
    February 13, 2023

     Is it possible to lookup the metadata through my android phone where I downloaded it?

    @Joe95y

    I am not aware of anything but there might be.   If you have any sort of computer it would be a trivial matter to copy a couple of files across and take a look.  You can just use file explorer on a PC and look at the file properties, or downloaded a tag editor like mp3tag.

    The sort of issue I am looking for is missing or incorrect tags.  If the Artist or Album tag were missing or incorrect, for example, the tracks may not turn up, or may be in a different place in the track list from where you are looking.  Special characters like ! and * can sometimes cause problems.

    One other troubleshooting suggestion.  Download another track from your usual source (but different artist etc) and put it in the usual place and see if that shows up in Sonos.

     

    THanks I'll take a look into this!

    Corry P
    Corry P
    Sonos Staff
    February 16, 2023

    Hi @Joe95y 

    Welcome to the Sonos Community!

    It’s worth noting that the On This Mobile Device feature relays the Android music library to Sonos - it does no file cataloguing of it’s own. Therefore, for Sonos to play new files, they must appear in the built-in music app (or most other music apps) first. This indexing is usually done at boot, so rebooting your Android device after downloading new files may help with the issue you report. You can also get apps that will trigger a re-indexing of media files on Android without a reboot being needed.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      John B
      February 17, 2023

      It should always be the first port of call…. switch it off and switch it on again.

      @Joe95y - if this or anything else works, please post back for the benefit of other users.  And to satisfy my curiosity.

        Joe95yAuthor
        Contributor I
        February 17, 2023

        Hi @Joe95y 

        Welcome to the Sonos Community!

        It’s worth noting that the On This Mobile Device feature relays the Android music library to Sonos - it does no file cataloguing of it’s own. Therefore, for Sonos to play new files, they must appear in the built-in music app (or most other music apps) first. This indexing is usually done at boot, so rebooting your Android device after downloading new files may help with the issue you report. You can also get apps that will trigger a re-indexing of media files on Android without a reboot being needed.

        I hope this helps.

        The newest songs all play fine in the samsung music app. I tried restarting the sonos and phone but none seem to fix the issue. I also tried to disconnect the sonos and reconnect it but that also didn't work. I'm also having issues with the playlists in the sonos app.  Usually the playlists on my samsung music app show up in the sonos app,  but new playlists won't show and added songs in the playlist won't show in the sonos app. 

        Joe95yAuthor
        Contributor I
        February 17, 2023

        It should always be the first port of call…. switch it off and switch it on again.

        @Joe95y - if this or anything else works, please post back for the benefit of other users.  And to satisfy my curiosity.

        I tried turning it off and on but that doesn't seem to work. 

        Corry P
        Corry P
        Sonos Staff
        February 17, 2023

        Hi @Joe95y 

        The newest songs all play fine in the samsung music app. I tried restarting the sonos and phone but none seem to fix the issue. I also tried to disconnect the sonos and reconnect it but that also didn't work. I'm also having issues with the playlists in the sonos app.  Usually the playlists on my samsung music app show up in the sonos app,  but new playlists won't show and added songs in the playlist won't show in the sonos app. 

        In that case, my advice would be to concentrate on @John B’s advice:

        If you have any sort of computer it would be a trivial matter to copy a couple of files across and take a look.  You can just use file explorer on a PC and look at the file properties, or downloaded a tag editor like mp3tag.

        The sort of issue I am looking for is missing or incorrect tags.  If the Artist or Album tag were missing or incorrect, for example, the tracks may not turn up, or may be in a different place in the track list from where you are looking.  Special characters like ! and * can sometimes cause problems.

        One other troubleshooting suggestion.  Download another track from your usual source (but different artist etc) and put it in the usual place and see if that shows up in Sonos.

        Although, if you’re able to get a slightly different version of the same music from your website, perhaps it would be easier to replace the problem files with different versions rather than to try to figure out what the issue is with them?

        Regarding the missing playlists, please try the following steps:

        • On the Samsung device, open the Samsung Music app
        • Tap the 3 dots at the top right corner of the app and select Settings
        • Scroll down to Export my Playlists and select the affected playlist(s)
        • Select Export

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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