Setting up and pairing my Sonos speakers and updating software

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I have recently spent a lot of money in India buying the Sonos Beam 2 about 3 months ago as well as the Sub Mini just 3 days ago. I successfully set up the Bheem two and connected it to my Samsung Frame 65. No problem, fantastic sound!! Now to pair the two speakers and to get my subwoofer to work, it has been a complete nightmare. The App just does not work. It keeps taking me around in circles and constantly indicates a failure. Every attempt to pair the two and get my Sub for to work has been a disaster for 3 full days. One minute, it will show the system, both speakers, five minutes later. It will show there is no system. It is completely erratic and refuses to update my system software. My Internet Wi-Fi is excellent. I use it for everything. Being a photographer I own an Apple iPhone 15 Pro Max and I have Fiber optic Broadband. I really need a solution to just link the sub to the beam without using the app. Please help, I am getting desperate and very, very frustrated. I have tried everything, and I mean everything!!!

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UKMediaAnswer

Ok, Maestro. I still cannot figure this out for the life of me….even the conversations here are just too technical for my limited understanding of tech and wifi. Can you please tell me, in the most basic way, what I need to do to get this incredibly expensive tech toy I have invested in, to just work!!!! If I start from scratch, and get a new internet connection from my local ISP, what should I request with respect to specs for the modem etc. I will use LAN cables (Ethernet) to connect both the Beam 2 and the Sub Mini directly to the modem and make sure they are on the same network, and use my laptop or iPhone, also on the same network to set them up!! Will THAT work??? What is the best and simplest way to connect the Sub Mini to the Beam 2? My Beam 2 works but I am just not able to connect the Sub Mini and get it to work. Can you please give a set of step by step instructions to do this. I have never felt more retarded and technologically frustrated and challenged ever in my life!!! Cmon Sonos don't leave me stranded here after spending a small fortune by Indian Standards!!

lol - it can feel like that!

You don’t need to change your router or connection. Mesh systems cause specific issues where devices (Sonos) want to talk to other local devices. This can be because of multiple issues which I won’t go into but they are trying to be be very smart and in doing confuse devices that want to communicate with other local devices connected to other mesh nodes.

I suggest that you call Sonos tech support at this stage, as they have more diagnostic tools available to them and they can also talk you through specific test and steps. (They weren’t available over the weekend)

Remember: Sometimes Red Wine helps :)

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BeeArrAuthor

Contributor I

Maestro, thanks but that sounds like another nightmare effort….I just don't have the bandwidth or the time or energy to jump through hoops trying to fix this issue. What if I just get another connection from my ISP in my bedroom where the speakers are going to live for the next few years? I’ll connect the Beam 2 to the internet directly with the modem via an ethernet cable and connect or BOND the Sub Mini to that via the local wifi network that the Beam 2 creates, Will that work?? Do I have to reset my speakers to factory settings to do that? Just give me a heads up and step by step instructions to do this from scratch. I would really appreciate that...No American tech support at this stage!!! Please!! I cannot even understand their American accents. Thanks

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BeeArrAuthor

Contributor I

Maestro, Thanks a ton for your support and your willingness to listen...it kept me trying everything I could and finally, EUREKA!!! I got it done. I moved both units right next to my main modem and plugged both of them into the network using ethernet cables. After little bit of backing and forthing, they connected and I was able to bond the Sub Mini to my Beam 2 after I created a new Room.

Then I disconnected them and took them back to my TV room and re-connected them to my Wifi...and they were BONDED!! It feels amazing and the sound was everything that I hoped for...Thanks a ton my friend. Have a fantastic year!

UKMedia

Maestro, Thanks a ton for your support and your willingness to listen...it kept me trying everything I could and finally, EUREKA!!! I got it done. I moved both units right next to my main modem and plugged both of them into the network using ethernet cables. After little bit of backing and forthing, they connected and I was able to bond the Sub Mini to my Beam 2 after I created a new Room.

Then I disconnected them and took them back to my TV room and re-connected them to my Wifi...and they were BONDED!! It feels amazing and the sound was everything that I hoped for...Thanks a ton my friend. Have a fantastic year!

Great news :)

Remember: Sometimes Red Wine helps :)

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