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router change, wife can't access sonos

  • 26 November 2022
  • 2 replies
  • 120 views

Hi, 

we got a new router / network.  I updated the sonos to connect to it, no issues.  my wife an no longer access the sonos play 1 (paired).

tried everything, re install, re boot, connecting to sonos via app. nothing works.

 

help!

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Best answer by Airgetlam 26 November 2022, 18:40

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My guess would be that your wife’s phone has not yet been connected to the new Wi-Fi. Or, possibly, that you’ve set up a mesh network, and her phone is connected to a different subnet (think extender) than yours and the Sonos is. 

Anytime you change a router, you should always power down every device, and then bring it back up, to flush out any old information each device might be hanging on to, as well. 

Problem solved. 

I powered off the old router / network, problem immediately solved.

 

Thanks for the help. 

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