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Snotters
Contributor II
November 13, 2023

Right speaker of stereo pair always cutting out

  • November 13, 2023
  • 16 replies
  • 4422 views

I have an issue which is driving me up the wall - I have a pair of Era 100 speakers which worked perfectly well for the first month of their life but now I experience the right speaker not playing anything for up to 20 seconds if I skip to a new track - both on Tidal Connect and Spotify. Every single damn time. I’ve tried moving the right speaker to a different area with less potential interference (i.e. away from gadgets) but it will always cut out whenever I skip through a song or select a new one.

I’ve done a bit of research and I gather that setting up a manual IP address may fix the issue. However, I can find no instructions how to do this, other than posts which say “do this, do that” without actually telling you how.

Could any kind soul walk me through this please? I’m on Virgin Media and have a strong broadband speed, although I expect the service provider shouldn’t matter. I just want to know where to find the settings, which ones to click on and how to find the ip address. I don’t like asking for help but I’ve searched for 30 minutes and got nowhere.

Such a disappointment. I love the ways these speakers sound but I never expected this. 

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    16 replies

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    SnottersAuthor
    Contributor II
    November 14, 2023

    Okay, so I did a factory reset and followed your instructions Ken, and it seems okay at first play. Time will tell though - if the problem persists I will contact Sonos.

    In the meantime I'm incredibly grateful for your support. Sonos obviously has a great community.

    Cheers mate.

      Ken_Griffiths
      Ken_Griffiths
      November 14, 2023

      Yes, that WiFi signal strength is good to both speakers - so it’s unlikely connected to that, I guess, but it’s good to keep other wireless devices about a metre away, if practicable, or maybe put them on a different WiFi band to the one in use by your speaker. Let’s just see how things go with each of the steps mentioned… just test things between each step and see if one of them sorts it.

      JayPiet
      Lyricist I
      March 21, 2024

      I have the same issue for Era 300 pair, worked fine for several months, then keeps breaking and needs constant ‘fixing’. I know wifi can be complex, but imo this issue should be resolved by sonos if they are going to be marketing pairing capabilities - it should ‘just work’ and keep on working!

      Ken_Griffiths
      Ken_Griffiths
      March 21, 2024

      I have the same issue for Era 300 pair, worked fine for several months, then keeps breaking and needs constant ‘fixing’. I know wifi can be complex, but imo this issue should be resolved by sonos if they are going to be marketing pairing capabilities - it should ‘just work’ and keep on working!

      The speakers do work if they’re operating on a reliable wireless/wired network, however local networks often can and do change  - a simple reboot of the router, for example, can often switch a WiFi channel between a non-overlapping channel and cause it to overlap with other signals in some cases.

      Introducing new products into the home can also alter things and cause disruption.

      My suggestion is to try the router on different WiFi channels (a simple router reboot may sort it) and/or perhaps set the 2.4Ghz band channel-width to 20Mhz only and try it with a fixed non-overlapping channel 1, 6 or 11 and ensure speakers are at least one metre away from any other wireless networked device, or product, such as a Microwave Oven, Bluetooth Receiver/Transmitter, Dect Telephone, or Baby Monitor etc. and see if that resolves the issue.

      Also do not use wireless range extenders, or EOP power-line adapters with Sonos, as those devices are not supported, as stated in the Sonos system requirements.

        GAMCC
        Lyricist I
        May 10, 2024

        After purchasing 2 ERA100’s and setting them up as a stereo pair, everything worked great for a few weeks.  But then one or the other started to periodically cut out.  Tried all the suggestions I could find, including resetting to factory defaults numerous times, buying the Sonos Line-In Adapter, restarting the Router, etc.  Nothing worked until I finally changed my WiFi from Auto to Channel 1.  So far so good, in case anyone is still having trouble.

          JayPiet
          Lyricist I
          May 10, 2024

          Nothing has changed except periodically rebooting my router. Reserving IP addresses specifically for these devices at the router level seems to be the fix; I assume they bind to an IP instead of a MAC address, but I’m just speculating. If that is the case, too bad they can’t scan for devices and find each other that way.

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