Right password, but keep getting wrong password for WIFI error

25 replies
1555 views

Hi everyone

This is my first time posting for help, so apologize if the answer is somewhere already on here. I haven’t been able to find a solution that works so here I am….

I have a Beam and two One SL's which I used to create surround sound. My One SL's kept losing connection, so I tried to factory reset them with my Beam to try and set up a new system.

Now nothing will connect to my WIFI. When setting them up, after it asks me to put in my WIFI password, I enter the correct password and then there's an error to say incorrect password. The error flashes up almost immediately, like it hasn’t even tried to connect. It is definitely the correct password as I copied it from the router. Even when I use an ethernet cable it’s asking for a password.

It's not a frequency issue as I have many 2.4ghz products connected to my router. I know it’s not the network as everything use to connect fine to it.

Kind of lost what to do as there’s no real help online that I can find, and I waited 50 minutes on hold with Sonos helpline before I hung up losing the will to live.

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Show previous replies

Airgetlam

Or maybe call Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

D

DanNeedsHelpAuthor

Contributor I

I'll try the helpline again when I have an hour plus to be on hold. Shame they don't help in the community chats like other companies 🤔

M

Maestrocapo

Lyricist I

Becoming crazy here as well with my Sonos connect. Same issue, password 100% correct. Switched to 2.4ghz only instead 2.4 and 5 did not solve the problem. Removed the special character @ in my password … didn’t help neither.

Stanley_4

Grand Maestro

It would help us users help other users if folks getting a good Sonos support answer would come back here and share it.

C

Cush Papi

Lyricist I

Same issue here with connecting Era 300 to existing system. Sonos support says they are aware of the issue but no software fix is available at this time.

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