Right password, but keep getting wrong password for WIFI error

25 replies
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Hi everyone

This is my first time posting for help, so apologize if the answer is somewhere already on here. I haven’t been able to find a solution that works so here I am….

I have a Beam and two One SL's which I used to create surround sound. My One SL's kept losing connection, so I tried to factory reset them with my Beam to try and set up a new system.

Now nothing will connect to my WIFI. When setting them up, after it asks me to put in my WIFI password, I enter the correct password and then there's an error to say incorrect password. The error flashes up almost immediately, like it hasn’t even tried to connect. It is definitely the correct password as I copied it from the router. Even when I use an ethernet cable it’s asking for a password.

It's not a frequency issue as I have many 2.4ghz products connected to my router. I know it’s not the network as everything use to connect fine to it.

Kind of lost what to do as there’s no real help online that I can find, and I waited 50 minutes on hold with Sonos helpline before I hung up losing the will to live.

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AjTrek1

Wrong password typically means “wrong password”. However, for now let’s put that aside.

You mentioned that your One SL’s keep losing connection. Did you follow the guidelines in the link to set them as surrounds with your Beam. I want to be sure you aren’t Grouping your One SL’s to the Beam. My apologies if you set them up properly as surrounds.

https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater

Together Everyone Achieves More = T.E.A.M.

D

DanNeedsHelpAuthor

Contributor I

Thanks for your reply.

I don't think we should put the wrong password to one side. The password is right as I've used it on all my other devices. The error is wrong.

I set up surrounds using the app. I followed the steps and it all worked, then immediately dropped.

My main concern is why I'm getting a wrong password error, even when I plug in the ethernet. The surrounds will be a breath of fresh air to sort, once I actually get my Beam to work

Airgetlam

Are there potentially ‘special characters’ in your password? I’m wondering if there is something beyond the standard defined latin font set, that perhaps the current Unix firmware isn’t properly handling?

Have you called Sonos Support directly to discuss it?

Bruce

AjTrek1

OK...let’s go with your password. Are there any characters such as:

Capital “I” (eye) and lower case l (L)
Letter “O” and number 0 (zero)
Letter “S” and number 5 (five)
Shift Key was engaged and a special character on the number key was entered instead of a number

Just a few possibilities. If not take @Airgetlam’s advice and contact Sonos Support. Do Not Factory Reset Your Products Again Unless Told To Do So By Sonos

Together Everyone Achieves More = T.E.A.M.

B

BrockM50

Lyricist I

I am having the same issue. I’ve tried connecting to multiple WiFi networks and I get the wrong password error. I’ve had 3 co workers look at the password I have typed in to match what is on the router and they dont see any errors. I just received the Era 300 today.

It’s also telling me wrong password when connecting to a wifi network with no password required.

Airgetlam

So, what did Sonos Support say, when you called them directly to discuss it?

Bruce

AjTrek1

@DanNeedsHelp

What device are you using?

Together Everyone Achieves More = T.E.A.M.

D

DanNeedsHelpAuthor

Contributor I

Definitely the right password as I copy and paste it from the router settings. Done the same on all other devices in my house and works perfectly. There's no characters or spaces. It's even asking for a password when I plug in the ethernet cable. I gave up on my call to Sonos support as I was on hold for over 50 minutes. That's why I thought I would try the community.