Popping sounds after running Trueplay

12 replies
1090 views

just got my pair of Era 300 and set it up as surround for my Arc. After running Trueplay, loud popping sounds on both Era 300 and Arc. I have to turn off the audio source and close the Sonos app to stop the popping sounds. I got the latest firmware. The system works but can’t make use of Trueplay. Any suggestions or same dilemma as me. Thanks.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

M

MavjoyAnswer

Trending Lyricist I

I think I got the fix. I unplugged the Arc and reseated the HDMI cable from the Arc and the TV. Ran Trueplay as a system and no popping or noise came out. Good thing I didn’t return them.

Show previous replies

G

Greencw

Lyricist II

I also got the popping and crackling sound when I set up trueplay with my ARC and Era 300 speakers. I called customer support that had to do a reset and clear my ARC. That solved the crackling and popping but no trueplay. She said I should try again in a couple of days and if it happens again call them again. I have a case number.

Any update on if your true play works now?

No, true play still does not work, it makes a pop noise after completing, Sonos also still has not sent me follow up email that I requested from 4 days ago…

G

Greencw

Lyricist II

I also got the popping and crackling sound when I set up trueplay with my ARC and Era 300 speakers. I called customer support that had to do a reset and clear my ARC. That solved the crackling and popping but no trueplay. She said I should try again in a couple of days and if it happens again call them again. I have a case number.

Any update on if your true play works now?

No, true play still does not work, it makes a pop noise after completing, Sonos also still has not sent me follow up email that I requested from 4 days ago…

Glad to hear yours is working, they said earc with Dolby atmos can cause pops and their aware of the issue but the issue has been happening for years and still no fix, if I can’t use Dolby atmos atleast let me use trueplay, atleast you would think. The rep did a hard reset on all my sinks products and that did not work, then they said to turn off CEC and I said then how am I supposed to the songs arc volume up and down, I’m not suing my phone to turn the volume up and down. That’s much too inconvenient.

Sign up

Login to the community