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Playbar and Play 1 sound dropping out

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I put a DVD on last week and the sound coming out of the Playbar is fantastic

[as an aside i have a Beam attached to the tv in the other room and the Playbar sounds so much better]

I then tried to add in the two Play 1 [set up in stereo mode in the kitchen] speakers I have to the Playbar so i could continue hearing the soundtrack to the dvd whilst cooking in the kitchen. However the sound on the playbar continued fine but the Play 1’s kept dropping the sound every few seconds

I tested it by changing the sound to my Sonos Roam - unticked the Play 1 and ticked the Sonos Roam

Same effect - sound dropping from the roam but the playbar held the sound no problem

can anyone tell me what is happening here ?

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AjTrek1

Microwave ovens cause issues only when operating.

We don’t have much information to work with. I think that it would be best if you work with SONOS phone support.

How do you not have much to work with

the microwave was ten metres away and not being used.

It is down to the Sonos system as there is no microwave interference.

With all due respect you’re not understanding what was meant by @buzz. This a Community of Users like yourself who volunteer their time to try and assist. No one in this Community works for Sonos (except the Moderators) and no one here is a member of the Sonos Tech Support team who have other tools to analyze your issue. For a deep dive into some issues you are better off working directly with Sonos Tech support. I hope this has provided you with more insight regarding how this Community works to help others.

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