Contributor I

Play5, Gen1: dead

11 replies
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Dear all,

My Play5 gen 1 (2015) has NEVER been reliable. As a result, i just stood there for the past years, using it maybe a couple of times per year.

As I would like to use this otherwise nice piece of equipment (the hardware is ok), I wanted to reconnect it to my wifi and start using it more. Sadly, the white LED keeps blinking and no other actions seem to be possible. I cannot connect to it, I cannot reset it, … nothing!

Please tell me if there is a way out of this. Is this a bricked device? Can I do a reset somehow?

Sad that a company with a big name is not able to make this Play5 more stable.

Cheers,

Tijs

Sonos Play:5

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UKMedia

Just had a very pleasant chat with the helpdesk. Reason of the issue could be the new WIFI system in the house to which the SONOS cannot connect. Solution would be to perform a reset, but the SONOS refuses to do that as well.

They offered me an RMA procedure which would allow me to switch to a Play5 Gen2 but with a significant cost still. Also, I could to ‘upgrade’ and buy something else with 30% off. I think even with 30% they are all very expensive versus competition and will not do that either.

I have another BOSE speaker which works briliantly and I have the idea that they are better value too.

Thanks,

Tijs

Just to confirm, you’ve followed these steps: https://support.sonos.com/s/article/1096?language=en_US

Remember: Sometimes Red Wine helps :)

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