Avid Contributor III

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play back issues on play 5 and symfonisk speakers

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I am still having play back issues on my play 5 and ikea symfonisk speakers running on S1 music just stops and may start seconds later or not at all, getting error 1001 ?
unable to sort since the introduction of S2 !

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nik9669aAnswer

Senior Virtuoso

If they work in that temporary location it does add to the belief the strength/reliability of the wireless signal isn’t getting to them in their normal location.

I don’t know the layout of your home, the location of your speakers, or the construction material for the property. Start with this: What are the “distances” and walls/obstructions between each of Playbase, Play:5, Boost, and Symfonisks? Do you have any other Sonos components? Where are they located? Which are Ethernet wired and which are on SonosNet?

For a moment I’ll assume the Play:5 is closer to the Playbase than the Symfonisks.

If you move the Boost closer to the Playbase does that help the Play:5, even if the Symfonisks get worse? Or, if you move the Boost into a different room from the 5?

If that does get the 5 working, the nature of SonosNet might then help the Symfonisks.

If not, is there any way you could at least temporarily run an Ethernet cable to one of the Symfonisks or the 5 in their normal location, to see what happens?

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JC74Author

Avid Contributor III

Had both symfonisk speakers running next to my playbase for over 4 hours no drop in music, so that’s one issue resolved. Any suggestions on how to improve signal or is it down to the distance of my boost ?
Now for the play 5 that’s about 3 foot away from the boost but has constant music drop outs, when you look on the app it still shows the track playing and the seconds counting down but no music. Sometimes restarts itself or you have to pause and play again but comes up with unable to connect with sonos. Close app and reopen and I let’s you restart ?

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nik9669aAnswer

Senior Virtuoso

If they work in that temporary location it does add to the belief the strength/reliability of the wireless signal isn’t getting to them in their normal location.

I don’t know the layout of your home, the location of your speakers, or the construction material for the property. Start with this: What are the “distances” and walls/obstructions between each of Playbase, Play:5, Boost, and Symfonisks? Do you have any other Sonos components? Where are they located? Which are Ethernet wired and which are on SonosNet?

For a moment I’ll assume the Play:5 is closer to the Playbase than the Symfonisks.

If you move the Boost closer to the Playbase does that help the Play:5, even if the Symfonisks get worse? Or, if you move the Boost into a different room from the 5?

If that does get the 5 working, the nature of SonosNet might then help the Symfonisks.

If not, is there any way you could at least temporarily run an Ethernet cable to one of the Symfonisks or the 5 in their normal location, to see what happens?

N

nik9669a

Senior Virtuoso

Just to add: it might also be worth doing a complete system restart. Power off all your Sonos components, and the router and the hub. Wait for a few minutes. Then restart the router. When it is fully restarted and broadcasting wifi, restart the hub. When it is fully running, start the Playbase or whichever is wired to Ethernet. When it’s running, start any other wired devices one at a time, and then start the Boost. Keep going with each Sonos speaker, one at a time. That should ensure that their are no duplicate IP addresses, which can also cause issues.

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JC74Author

Avid Contributor III

Thanks I’ll try all that

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JC74Author

Avid Contributor III

Hi I’ve moved things around and added another Wi-Fi disk to my network and by doing this has improved connectivity and playback by about 90%, I still get a lot of dropping from the play 5 but yesterday I had Amazon music playing for 5 hours plus on my system with no music drops at all ? Any suggestions ?

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