Contributor I

PLAY 5 Not connecting over wireless

67 replies
56046 views

Hey folks,

Pretty sure I've tried everything here but thought I'd give it a whirl.

I've owned a Play 5 and Playbar (both in separate rooms) for about 6 weeks. They've worked perfectly wirelessly and been great.

Yesterday my Play 5 stopped showing up on the network and isn't working on the wireless network.

These are the things I've tried:

- Moving closer to the router - Nothing
- Setting up again through different controllers - Nothing
- Resetting the Play 5 and set up wirelessly - Nothing
- Resetting the Play 5 and setting up using the Ethernet - works, but when you try to set it up on the wireless (1 ft from the router - Nothing)
- Tried resetting my router - nothing

It's also worth noting that the entire time my playbar works across the wireless with no problem at all.

Is it just that my Play 5 wireless needs to be returned?

Thanks,

Alf

Dropped Room(s)

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J

JFawns

Lyricist I

Looks like I'm also in the same boat. Stopped connecting last night while I was listening to the speaker. I've got 4 other speakers and the rest are fine. Connects fine when I'm hardwired, but no way to connect via wifi. I've emailed support and submitted my dialogistic report. Hoping SONOS takes care of me.

Update: Report showed an internal problem with the speaker and SONOS is sending out a new one. Great customer service!

Z

zulubravo4

Lyricist I

Had the same issue, went through all the troublshooting stuff there was and even did a factory reset.

Finally submitted a diagnostic and called customer service. They said it was a wireless card fault being reported, so they took my info and referred me to the sales team to send it in for replacement.

I was just about to throw away the box a few days ago; glad I didn't now!

P

pvanmever

Lyricist I

I found this topic after trying all the possibilities written here, I think i'm in the same boat.. I'' try to reach out to support and see what is going on.

I

infoshahid

Lyricist III

Hi.... Same problem plus Play:5 gen2 won't even connect now with wired Lan.
I bought a Sonos 5.1 with two play:1 additional in another room.
5.1 worked for few days with two play 5 as surround. Then one play 5 stopped and started showing? In setting status.
So far I have Attempted all steps given here specially to resolve IP conflict.
The setup goes smooth till it says press the back setup button. I hear the confirmation sound of button press also but the controller app doesn't move to next page to register this Play:5 gen2. Thanks in anticipation

Airgetlam

Connect the errant PLAY:5 with an ethernet cable, and submit a system diagnostic. Then call in to Sonos to discuss it.

Bruce

I

infoshahid

Lyricist III

Thanks. Will do that

R

rick.prenzl

Avid Contributor II

Same problem too. A VERY expensive mistake I think..

I

infoshahid

Lyricist III

Rick. Correctly mentioned "Very expensive mistake". Reviews were great so I bought 7.1 from my side and it costed me US$ 3700 in Islamabad. Later I discovered system has many limitations like 7.1 system had to be split in 5.1 and two speakers would remain separate. Also the Room integration is not permanent, with every input change you are back in split. The software controller app has basic functionality and had to be reinstalled many times. Another glitch, so far I have bought at least 8 optical cables to fit in the Audio line connecting my Samsung 55F8000 TV optical out. Even the Sonos supplied optical cable was not fitting in the Sonos play bar. It was loose and so were many others that I locally purchased.

I

infoshahid

Lyricist III

Diagnostic submitted with Wire. 1227809964

I

infoshahid

Lyricist III

Diagnostics submitted. 1172869792

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