Play:5 Gen 2 stopped suddenly connecting to WiFi

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Hello I have had a Sonos Play 5 (gen 2) in the same location for well over a 1-2 years working fine. Its recently dropped off my network. I have found that it will connect to the sonos network via wifi if I move it directly next to a sonos Five only until I move it back to 1 room over. I have tried changing sonos net channels, and power cycling all the sonos devices in my home no impact. I have preformed a factory reset as well no change.

I plugged it in via Ethernet for diagnostic

Diagnostic report: 542547821

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Corry PAnswer

Sonos Staff

Hi @UseroftheSonos

Welcome to the Sonos Community!

Unfortunately, your Play:5 does indeed have a hardware fault.

Please get in touch with our technical support team who will organise a replacement for you, free of charge. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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buzz

Grand Maestro

The RUCKAS should be restricted to channel 1, 6, or 11, not ‘Auto’. Currently I see them using 3/10 -- this is bad. If you have multiple wired SONOS units, the switches must be configured for STP, not RSTP.