Play 3 sound distortion/ terrible sound after update.

Odd, neither of my PLAY:3s, which I use daily, are exhibiting this behavior. I could see, however, at the age of the PLAY:3s, they could be potentially more affected by a power surge, etc. They are effectively ‘ancient’ electronics, having been designed and manufactured many years ago, with different CPUs, different RAM and different power supplies.

I can’t imagine the CS folks would lie to you in any way, if they’re seeing hardware failures. I’d certainly give some consideration to replacement. I’ve recently moved my PLAY:3s from bedroom duty, and replaced them with Sonos Ones, which are no longer produced in favor of the Era 100, but sound the same, to me, as the PLAY:3s.

Thanks for the reply. They did not say they were seeing a hardware failure, but said because a factory reset had not cured the problem it must be hardware related. I asked if they had any idea what it could be, ie amp or speakers or something else they just said they are 10 years old. That is when I said they had both failed at exactly the same time which was strange. He agreed it was strange but they are old.

Interestingly, ALL of my PLAY:3's are exhibiting exactly the same behaviour. Seems very odd and, almost suspicious, and I'm not a conspiracy guy here, but, all of them concurrently displaying exactly the same issue... I have six of the PLAY:3's... I don't play them too loud.

I have been extremely respectful of these products over the years. And, BOOM!

I remember with the old analog speakers, after a while, they would start to make that exact noise!

SUPER FRUSTRATING AND DISAPPOINTING!!!

Anyone else?!

Thanks for your reply, I am of the same suspicion. I have rarely used mine in the last six months and always use them respectfully. I have been using my play 1’s in the Conservatory regularly , I updated them at the same time and they are fine. I went to use my play 3’s and it said update needs installing first. I did that and had the problem ever since. I could have understood if one had failed but for both to have the same issue is too much of a coincidence for me.  
Looks like we are stuck though, I don’t know what to do next, hence me posting on here.

Do you bite the bullet and buy new or get these repaired only for the same thing to happen further down the line . 

I use my PLAY:3s daily, using the latest ‘firmware’ version, and the most recent iOS controller to listen to iHeart radio, and do not experience this at all. The PLAY:1s in my ‘system’ tend to play music from an NAS, and are also not experiencing any issues. I see no ‘conspiracy’ at all here. 

Something is strange. I think it’s very rare for two to fault at the same time, but six !!!

I think I’ll try the factory reset!! Have nothing to lose, right?!

The thing about SONOS for me was that, from the beginning, we were buying into quality - for the prices paid, they should last forever, with respectful use! That was my thinking when I purchased my first of 19 speakers, 12 years ago, plus - yes, I’m hooked - I’ve invested!!!

Good luck. Hope it works for you. Please let me know how you get on. I have tried 3 times and they are still the same.

If you build quality that lasts for 10 years or more and people invest then who can they sell to once the market is flooded. People are not going to buy new unless they fault !!.

did any of you got a solution yet? I am stuc with the same problem with two Play:3.

best regards,

Dominik

I would call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.