play 3 keeps dropping out

If the PLAY:3 was not powered off when you rebooted the router, you didn’t get the full benefit. 
 

Since you’ve already submitted a system diagnostic, have you called Sonos Support directly to discuss it?

yeah did the power down of play 3 before router reboot as described on other support threads here.

i would expect support to feedback on the diagnostics, no?

Not unless you called in with the number. Support doesn’t automatically look at all diagnostics, as they state in the Diagnostics - How do they work? thread. Forum moderators do their best, I suspect, to pick up what they can, but they’re technically forum moderators, and not support folks. 

Another Play 3 user here now suffering multiple drop outs during the day. Doesn’t matter which service I use. Have called Sonos support multiple times, they suggest Wifi/network interference but have tried it wired via Ethernet too and face the same issue (they tell me that Wifi could still cause the problem despite being wired?). Also nothing has changed in terms of router/sonos unit positioning.

It’s been working fine for years and now regularly suffers this issue. It is intermittent however, e.g. can be OK for 1 or 2 days and then struggles.

My suspicion is a recent update has caused this instability but perhaps not many are experiencing/no longer use Play 3s? 

still ongoing despite such gems of advice to resolve a previously working wiresless connectivity:

no enviromentmal or position changes of router or speaker for 3yrs….

1/ connect ethernet cable to router to resolve. (not suggested as diagnositic, but actually permanent fix)

2/consider change flooring which could influence wifi reach…..

After my last post I had another call with Sonos support. Where this time a very helpful person took a good look at the different diagnostics and concluded there was a memory issue. This sounds v. plausible given it can work fine for a couple of days following a power cycle and then start to play up. I wouldn’t be surprised if a recent update has caused this, maybe a new feature which the older Play 3’s cannot handle compared to newer models? Who knows, anyway she offered me an out of warranty replacement meaning 30% off a new speaker and I think I’ll take them up on that vs waiting for a potential fix from Sonos.

interesting, thanks for the update…..i had a follow up call yesterday. ran diags, connected direct to router via ethernet cable and determined that as it played ‘ok’ without interupptions for 30 seconds it was now good to go.

will follow up with the memory issue if i need to call back as we did nothing yesterday which hasnt already been done before.

Hi - I have the Play3 - and I have excatly the same issues… I have tried everything… I think because they are now deemed as ‘old’ tech - that they are slowly forcing you to upgrade - a bit like apple do with sopftware updates on the phones….

Hi, I have exactly the same Problem with three of my Play3 and also with my Playbar since i Updated them ~3 Month ago.

I also have one Arc, Beam and a lot of Play1, they all have no Problems.
All newer Updates the last month didn’t fix the Problem, also there is no different if they are ethernet or wireless connected, the only way is to Power the Play3/Playbar down and then they will work for ~1day again.

How can i downgrade the Play3 / Playbar? Or will Sonos fix the Problem?

How are they forcing you to upgrade?

While I have gotten several very nice upgrade offers my Play 3s are still happily playing under the S2 app.