Play 3 connection problems

11 replies
1260 views

I have two Play 3 (Gen 1) and two Play 1 (Gen 1) speakers. I tried connecting everything at my new home in Medellin Colombia and the Play 1 speakers connected perfectly. The Play 3 speakers won’t. I tried the factory reset, ethernet connection to the modem, unplugging, everything…..

Play 3s are simply NOT CONNECTING. They worked perfectly at my home in Houston recently

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @JMRTEXCOL

Please try connecting the Play:3 speakers to the router with an ethernet cable, then follow the factory reset instructions precisely. If this helps, you should never need to use an ethernet cable to reset that particular speaker again.

You can let go of the button once you see an orange/white flashing light, but it may take some additional time to change to green - please let it sit for a while if you get as far as seeing the orange light.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

J

JMRTEXCOLAuthor

Contributor I

Will try that now Corry. Will let you know if it works

Sign up

Login to the community