A solid white light is the normal state. The following guide may help.

https://support.sonos.com/s/article/3406?language=en_US

Thanks for the info, however even after reboot, the white light is stagnant. no blinking. it never changes colour whatsoever. can’t even factory reset… white light is constantly stagnant.

• tried pressed play / pause

• also tried linking ethernet cable direct.

Try this guide: https://www.support.com/how-to/how-to-fix-solid-white-light-error-sonos-playbar-11804

yup, tried this too on the older S1 app and now S2. unfortunately.. still just ‘solid white’ and undetected.

only other info i can provide is a blinking orange light + solid green on the ethernet cable port that is directly connected.

i assume it won't update as well if its undetected?