Contributor I

Play 1 speakers will not downgrade to S1 despite following all advice

18 replies
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Ok so like lots of people the new app has caused havoc. I have 1 Play 5 gen 1 and 2 Play 1 speakers.

Im trying to run them all on S1 as the Play 5 can't be used on new app.

I have done the following

deleted apps

factory reset all speakers

re installed both apps

set up Play 5 on S1 app - this works fine

Both Play 1 speakers are visible however I get the message that says that the firmware needs downgrading to s1 .

I have gone through the process every which way. Whether having the speaker wired direct in to router or running it on wifi it just comes up with a message saying there is a problem and gets stuck in a loop of trying again, connecting app to speaker network then trying to downgrade.

Nothing seems to work

Any thoughts people ?

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Airgetlam

What modem port? They need to be wired to the router, they require the IP address from the DHCP table to operate. The DHCP providing device is your router, not some ‘modem’ device, unless they’re combined in a single device, but they still need to be wired to the Internet ports, not one labeled ‘modem’.

Bruce

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Priking

Lyricist II

Yes of course…not one of the routers connected to the modem but directly on one of the 4 RH45 port of the modem/router. And yes it is DHCP.

Airgetlam

I guess you might see the phrase “Yes for several hours directly to the modem port, not via router.” might be confusing to many of us.

Bruce

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Priking

Lyricist II

After 15 years of sonos use and all back and forth with sonos support you can be sure we are not at this level…in any case we need to distinguish the routers ( in this case 2 times 16 ports) and the modem router port to avoid router/switch issues… any solution?

S

sjw

Local Superstar

Are you using the word router instead of switch? If so, is it unmanaged?

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Lyricist II

As written before one of the 4 RJ45 unmanadged

S

sjw

Local Superstar

That doesn't make sense or answer the question though. You refer to routers (plural), can you tell what model they are? 16 ports on a router?

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Lyricist II

The issue is simple the play:1 are RJ45 connected direct online fiber network on one of the 4 ports on the modem/box and two netgear rourer/swtich also used in the installation but two Play:1 where the same problem are NOT connected to theses…please read my issue from the begining.

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