paired Era 100s play on one speaker only

12 replies
1604 views

I got two Era 100 speakers yesterday and set them up using the SONOS app. I paired and even tuned them. I expected stereo for every device and app I connected, but that’s not what happened.

At first, two SONOS era 100 with stereo pairing played left side only. I unplugged both speakers. later, the Sonos app played stereo for Radio or Spotify attached to the app. Switching to some other app outside of SONOS goes back to a single (left) speaker - and stays there until I unplug both speakers.

Also, I cannot get stereo to play from our iMac ever (the whole reason I got these speakers!!). To get stereo from the SONOS app, I must unplug both speakers and then go straight to the SONOS app on my phone. what should I do so that both speakers play in stereo mode regardless of which device I use? I also want to use other apps besides SONOS on my phone.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

R

RESLCSAnswer

Contributor I

Update: The paired speakers are working great now that they are connected to the 2.4GHz WiFi.

gripe: It took me hours to resolve this, all for lack of a simple mention of this in the “connect speakers to your WiFi” setup step. Not even a “some users have reported best results using 2.4 GHz”.

Thanks again to everyone’s help getting me to correctly connecting and using these paired Era 100s. I will keep them.

Show previous replies

J

John B

After two different calls today, each at least an hour…

I had Era 100s connected to my 5GHz network. Switching to 2.4GHz allowed the whole issue to be resolved (for now???). I’ve used other apps on my iPhone and iPad. I will check the iMac and PC later.

I also needed to switch my phone and iPad to 2.4 GHz. Oh well.

I’ve had plenty enough of this for now. I am hoping this is the final answer. Thanks all.

There are some routers that don’t “bridge” the two frequency bands, i.e. they don’t allow data to pass between 2,4GHz and 5GHz bands. For the vast majority of devices connected to your network, this doesn’t matter. Your smart TV doesn’t need to talk to your smart refrigerator. But because Sonos requires constant communication between speakers and with controller devices, this can be a problem.

I am not convinced that this is the full explanation, but it might be playing a role.

R

RESLCSAuthorAnswer

Contributor I

Update: The paired speakers are working great now that they are connected to the 2.4GHz WiFi.

gripe: It took me hours to resolve this, all for lack of a simple mention of this in the “connect speakers to your WiFi” setup step. Not even a “some users have reported best results using 2.4 GHz”.

Thanks again to everyone’s help getting me to correctly connecting and using these paired Era 100s. I will keep them.

Sign up

Login to the community