Contributor I

Question

pair not connected on 2 of my era 100s

17 replies
263 views

Hi all, I was wondering whether someone could help me with an issue I have been having.

I have a Sonos era 100 pair and a beam gen3 with a sub in my lounge,

And a pair of Sonos era 100s in my kitchen!

80% of the times I go on the app to merge the speakers I get "era 100 pair not Connected" message on my kitchen pair, but my lounge speakers are always there and working fine.

I have done the reset speakers and turn them off then reconnect to my wifi which sorts it out, but I can't do this evertime they don't show up,

Is this a app issue which they are sorting or is there a solution to this that I can do myself?

I'm so frustrated after spending a lot of money on this kit.

Any help would be greatly appreciated.

Rich

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MoPac

Headliner III

Just saw the Spotify info. Yes…. It’s probably the Sonos app. So far with Sonos I’m connection issue free. Just jinxed myself.

Corry P

Sonos Staff

Hi @Richyroo

Welcome to the Sonos Community!

Generally, issues with grouping (when they are not due to interference) are due to mismatches between the speakers’ software versions.

Are you still having this issue? I can see that all your speakers are on the same software, so I am hoping that this issue has now disappeared? If this is not the case, please let me know.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

R

RichyrooAuthor

Contributor I

Hi @Richyroo

Welcome to the Sonos Community!

Generally, issues with grouping (when they are not due to interference) are due to mismatches between the speakers’ software versions.

Are you still having this issue? I can see that all your speakers are on the same software, so I am hoping that this issue has now disappeared? If this is not the case, please let me know.

I hope this helps.

Hi Corey, yes I still have this issue! The left speaker has come back online after 5 days of being offline, but the right is still offline

R

RichyrooAuthor

Contributor I

Moderator edit: removed images with Serial Numbers

Corry P

Sonos Staff

Hi @Richyroo

Understood. In that case, could you please attempt to group the rooms together, then submit a support diagnostic when it fails? Please let me know when you have done so, but don’t share the given number. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

R

RichyrooAuthor

Contributor I

So I have grouped the 1 speaker which is showing up in the kitchen with my lounge, I'm not getting an error message and they are only playing in the lounge! Both kitchen speakers are working when I select them direct from Spotify so this is not a wifi or connection issue.

Corry P

Sonos Staff

Hi @Richyroo

I am afraid that without a diagnostic to look at, I cannot help.

Please either submit a support diagnostic and reply here letting me know when you have done so, or, I recommend you get in touch with our technical support team who can go through some real-time troubleshooting with you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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