same issue. I changed my Wi-Fi password, and now I can’t get past the audio chime step because it doesn’t make any sound.

I eventually solved this by signing out of the app. Deleting the app. Unplugging everything including my router. Turned it all back on, re installed app and signed back in. Hope this helps.

I also had another issue later when my other speaker wouldn’t play this I only managed to solve by repeating above steps and then when it still didn’t work 🤬connecting the speaker with an Ethernet cable directly into my router( I already had Ethernet but it wouldn’t work unless it was directly into the router box) Good luck! 

that worked, thanks friend. what an unintuitive headache all that was

Glad to help