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13 replies

buzz
Grand Maestro
October 7, 2024

What other SONOS products are in the system? Is this ONE SL recently added?

Trending Lyricist I
October 7, 2024

1 Arc+2 era 300+ 1 sub+1 one sl+ 2 roam

Trending Lyricist I
October 7, 2024

This one sl was working normally with a other one sl as stereo 2 years ago 

buzz
Grand Maestro
October 7, 2024

If the ONE SL has been sitting, unused, not updated for a while, I suggest that you Factory Reset the unit.  Take care as you add the unit to your existing system, don’t setup a new system. Likewise when you bring the second ONE SL online.

buzz
Grand Maestro
October 7, 2024

Which controller are you using? Resetting the controller might help.

Trending Lyricist I
October 7, 2024

It was used everyday, factory reset and the controller Sonos app on iPhone 14 re installed. I attempted to ad it to my existing system! 

jgatie
October 7, 2024

It was used everyday, factory reset and the controller Sonos app on iPhone 14 re installed. I attempted to ad it to my existing system! 

 

When is the last time it was used?  If it has not been used for two years, your firmware may be too out of date to connect wirelessly.  Connect the unit via Ethernet cable, then try to add.  If it adds, wait for it to update, then you can disconnect the Ethernet cable and de-ploy wirelessly.

Trending Lyricist I
October 7, 2024

Excuse me but I mean it was used everyday last 2 years (I’m frensh speaking 😁) 

Trending Lyricist I
October 7, 2024

I don’t use WiFi all speakers are wired

Airgetlam
October 8, 2024

I don’t think thy have a support office in Morocco, so I would call the one in France. It’s possible there’s some hardware issue going on. 

Je ne pense pas que vous ayez un bureau de soutien au Maroc, alors j'appellerais celui en France. Il est possible qu'il y ait un problème matériel en cours.

 

Bruce