One of my Era 300s wont play with Spotify

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Hi. I have a pair of Era 300s and a sub mini.

They worked fine for about a month but now, whilst they play through the Sonos app (including with Spotify), if I play directly off Spotify app the left speaker doesn’t work. Weirdly I can control the volume of the right speaker using the left speaker controls, but the left speaker just won’t play music.

anyone had that problem or found a fix? Or any suggestions why this would be and what to do?

i messed around with it yesterday to try to fix and had various configurations of speakers working and not working (including left not working on Sonos app and sub not working, so don’t want to make it worse again) right speaker was always working though), and in the end they all started working again, but this morning the left one is gone again.

Very annoying.

Thanks for any help you can offer.

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AjTrek1Answer

No it’s not. It should not be required at all if everything is working properly. There’s obviously an issue some where the steps are just a way to troubleshoot shoot. Sometimes it works and sometimes not. You can call Sonos tech support for assistance. However before calling run a system diagnostics within 10 minutes of the next occurrence and make note of the reference ID number.

Together Everyone Achieves More = T.E.A.M.

Show previous replies

Stanley_4

Grand Maestro

When you unbond them they will need to get named if they don't recall previous names.

I had issues with that name issue here.

Named them LS and RS and all was well.

B

Baxter 65

Lyricist I

I have exactly the same issue. When playing via Spotify one Sonos 300 of a Stereo Pair is playing intermittently while playing via Spotify. When playing via Sonos they both work fine.

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