Ok, so, err.. goodbye Sonos

Hello ​@ycooreman, welcome to the Sonos Community!

I am sorry to hear you are experiencing issues with the Sonos App and your Sonos system.

In order to offer some assistance to you, either from me or our users here, some information about the issues you are having would be great.

I had a look internally and I was not able to find any cases from our Support Team so it is not clear if you’ve attempted to contact us or did any troubleshooting steps.

I would recommend you reach out to our Support Team as they have tools at their disposal to provide you with advice and information about your Sonos system and what it reports.

No, I have not attempted to contact the support team because there’s nothing they will do anyway.

YouTube Music has been broken for over a year (it only plays 100 songs in any playlist), so I don’t think your support is going to help me with that, especially considering the vast amount of people frustrated over the same issue.

I don’t think your support is going to provide me any help when my system refuses to play any music, either from YouTube Music or locally on my network. What a good idea it was moving to cloud services entirely! Definitely no recipe for disaster.

Every app or system update has proven to be a gamble: will it still work after the update? Will it not? What a fun game that was! 

Anyway.. you crippled your app and you crippled your services.

I don’t trust you anymore, and I’m done being a beta tester for your services.. so I’m out. 

I’m not sure how selling or tossing out your system that you’ve already paid for sends a message to Sonos to improve things.  They’ve already got your money and by your own admission, they can’t do anything to get you to buy more. 

But you do you, OP. 

WiiM Edition? 

Well, they kicked out their CEO. I’m sure they’re not surprised by how people feel about their stuff at the moment. And they haven’t come across as people who want to improve things for users. Lots of courage though. Very Apple of them and no surprise, that being another company that couldn’t give a crap about what their users want.

The fact that I paid for this but they constantly provide a bad service is a very good reason to stop using it and stop any future flow of cash going their way.

Retention is what keeps them going. They’ve lost a mighty big chunk of that because of their shenanigans.

It is. I switched to Tidal as well.
 

Again, why should they care about retaining someone who has already left? 

Did I sound like someone who cares what Sonos does or does not do next for me?
I already bought different speakers.

It’s only fair to provide an update here…

Firstly: If you were planning on moving away form Sonos, using other speakers, Audio Pro might not be the best choice, depending on your use case. The playlist handling is NOT good.. at all. So they’re not an option for me. I have to stick with my Sonos speakers (for now, at least)

Second: I moved from YouTube Music to Tidal. The Sonos system does not have any problems with playlists when using Tidal.

So… I’m still pretty annoyed that my Sonos setup can seemingly just crumble after any update, which is not a good place to be. The fact that local network playback can be affected by cloud service issues, is worrying.

Sonos is getting a second (third? fourth? I lost count) chance for now.